Description
The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Services (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level

Agreements are met, including:

• Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
• Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
• Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.

BASIC QUALIFICATIONS

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education with 3+ years of professional experience
• 3+ years of experience working with networks and performing Network Administration/Troubleshooting
• Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple tasks/events simultaneously and deliver on time
• Active TS/SCI government security clearance

PREFERRED QUALIFICATIONS

• DHS Experience
• Networking Certification
• Microsoft Certification
• Security+

• Monitoring, installation, modification, testing and servicing of network equipment.
• Assisting and training lower-level support employees
• Resolving networking/customer related concerns and issues
• Supporting engineers in troubleshooting network instability
• Communicating to customers and Leidos leadership of any impact to operational continuity
• Possessing a comprehensive understanding of network and device relationships
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services