Location: Belfast, United Kingdom
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
Title: Network DDOS Engineer
Location: Belfast (Hybrid model); willing to work on calls one weekend of every 6 weeks.

IMPERVA, A THALES COMPANY IS A LEADING CYBERSECURITY PROVIDER DELIVERING BEST-IN-CLASS SOLUTIONS TO PROTECT DATA AND ALL PATHS TO IT!

Why Imperva, A Thales Company?

• 6,200 customers and 500 partners in 100+ countries worldwide
• The leader in the Gartner Magic Quadrant for Web Application Firewalls for 5 straight years
• The leader in the Forrester Wave for DDoS Mitigation Services, highest scoring for “current offering” and “strategy”
• Our market is growing and Imperva is leading the charge. We’re actively seeking the right people to help us reach the pinnacle of performance. Are you ready for an exceptional challenge, where and what you deliver can really make a difference? If so, let’s connect now.

JOB DESCRIPTION:

As a Network Escalation Engineer, you will provide the top tier of support, working alongside our exceptional global teams of professionals in Engineering, Security, Product Management, and Product Support.
You will join our 24*7 global Escalation team and will be responsible for analyzing and resolving complex and challenging issues focusing on our Network protection solution and driving the quality of Imperva products forward.

Qualifications:

• At least 5 years of experience and relevant background as a Network Engineer
• Deep understanding and proven experience with BGP and Network routing
• Deep understanding of L3/L4 and L7 protocols
• Experience with Cisco/Juniper routing and switching – advantage
• Knowledge of security appliances (such as firewalls) - advantage
• Excellent analytical and problem-solving skills
• Excellent customer-facing skills
• Ability to write technical guides and explain technical concepts both to a non-technical audience and technical engineers
• Ability to work with several interfaces in parallel and matrix management skills
• Team player
• High level of interpersonal skills
• Proven ability to influence without authority and drive results
• Analyzing data using tools like Grafana, Kibana, Coralogix – advantage
• Technical certifications such as JNCIA/CCNA/DBA etc – advantag

• Lead problem resolution requiring extensive analysis, troubleshooting, and escalation to product development for our Network protection product
• Work with Imperva’s developers on solutions to problems escalated from the Imperva support teams globally
• Prioritize issues handling and bug fixes
• Take part in shaping new features and products and represent the voice of the customer
• Proactive prevention of support issues by analyzing problem trends and making recommendations to improve product quality, processes, and knowledge
• Knowledge transfer to support teams
• Identify, propose, and enforce escalation process improvements
• Assist different teams including support, premium services sales, and other teams in the field

Qualifications:

• At least 5 years of experience and relevant background as a Network Engineer
• Deep understanding and proven experience with BGP and Network routing
• Deep understanding of L3/L4 and L7 protocols
• Experience with Cisco/Juniper routing and switching – advantage
• Knowledge of security appliances (such as firewalls) - advantage
• Excellent analytical and problem-solving skills
• Excellent customer-facing skills
• Ability to write technical guides and explain technical concepts both to a non-technical audience and technical engineers
• Ability to work with several interfaces in parallel and matrix management skills
• Team player
• High level of interpersonal skills
• Proven ability to influence without authority and drive results
• Analyzing data using tools like Grafana, Kibana, Coralogix – advantage
• Technical certifications such as JNCIA/CCNA/DBA etc – advantage