JOB DESCRIPTION:

IMAC Supervisor /Lead Technician – Data Center Operations
Employment Type: Full-Time
Job Summary:
The IMAC Supervisor (Lead Technician) will be responsible for managing a team of IMAC technicians and overseeing the execution of Infrastructure Moves, Adds, and Changes (IMAC) across designated data center environments. This includes coordinating activities such as hardware installation, relocation, decommissioning, structured cabling, and providing remote hands support. The Lead Technician will act as the single point of contact (SPOC) for the Disney DWS Site Manager and ensure alignment with site-specific operational protocols.
In addition to supervising day-to-day IMAC operations, the Lead Technician will be accountable for maintaining asset inventory accuracy, updating configuration management databases (CMDB), ensuring compliance with data center standards (e.g., power, cooling, and space utilization), and adhering to change management and incident response procedures. They will also play a key role in capacity planning, vendor coordination, and continuous improvement of service delivery within the data center.

REQUIRED SKILLS:

Qualifications:

• A minimum of 7–10 years of relevant industry experience is required.
• Certifications in any of the two- Corning Fiber Installation (CFI), Panduit, CommScope SYSTIMAX, CompTIA A+, and TIA-942.
• Experience with ServiceNow, CMDB, and DCIM systems.
• Familiarity with low-voltage electrical work and applicable licensing.
• Strong organizational, writing and communication skills.
• Ability to work independently and in a team across multiple locations.

DESIRED SKILLS:

• Participation in internal training programs covering security, safety, and reporting procedures.
• Documentation Management
• Data Center/Site Audit experience, if any

Installation & Addition

• Receive, inventory, and tag incoming hardware.
• Transport and install equipment per rack and power assignments.
• Install copper and fiber jumpers and route cables to minimize airflow interference.
• Update ServiceNow CMDB and DCIM systems.
• Perform fiber optic splicing and install rack blanking panels.

Move & Relocate

• De-install and re-install equipment and cabling.
• Pack and transport equipment locally or cross-country.
• Update inventory systems and notify remote teams with tracking info.

Decommissioning

• Safely remove and pack equipment.
• Complete administrative updates in CMDB and DCIM systems.

E-Waste Management

• Prepare decommissioned equipment for disposal.
• Secure and document HDDs for shredding.
• Submit and manage e-waste requests and vendor coordination.

Remote Hands Support

• Perform Level 1 tasks such as power cycling, component swaps, cable tracing, and basic troubleshooting.
• Assist with visual verification, labeling, and inventorying.
• Support tape management and Telco circuit testing.

Coordination & Process Management

• Coordinate staffing and workflow across sites.
• Maintain inventory of consumables and tools.
• Provide monthly inventory reports and improvement recommendations.

Structured Cabling Maintenance

• Install, maintain, and de-install copper and fiber infrastructure.
• Update documentation and panel schedules.
• Support shipping and receiving logistics.

Site-Specific Support

• Participate in on-call rotations and after-hours maintenance.
• Coordinate with colocation providers where applicable.