Network Engineer Associate at SAIC

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Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Engineering, Technical Assistance, Troubleshooting, Customer Service, Help Desk Support, Cisco Administration, Windows Server Administration, Basic Networking Concepts, Microsoft Office Support, Database Knowledge, Problem Analysis, Problem Solving, Attention to Detail, Security Certification, Active Secret Clearance, Tactical Networks Familiarity

Industry

Defense and Space Manufacturing

Description

SAIC is seeking a Junior TACNET ISEA Network Engineer Associate (Fleet Support) ONSITE in San Diego, CA. This role will support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems. This position supports a 24/5 networking monitoring. Must be willing to work rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am.In addition, this position supports rotating shifts providing 24 hour support 5 days per week with occasional on-call. This position will feed into a TACNET Network Engineer (on-deck and remote support), weekends. JOB DUTIES: Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks. Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high energy environment. Responds to requests for technical assistance in person, over the phone, and via email. Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution. Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions. Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s). Advise customer on appropriate action(s) towards resolution. Follow standard help desk procedures. Log all help desk/networking monitoring interactions in HELIX ticketing system. Redirect problems to appropriate resources. Identify and escalate situations requiring urgent attention. Track and route problems and requests and document resolutions. Prepare various activity reports and respond to data and metrics calls. Stay current with system information, changes and updates. Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, and customers. Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment. Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and/or audio communication activities. Interaction normally involves exchange or presentation of factual information. REQUIREMENTS: Bachelors degree or applicable military experience OR 1 year of related experience with either a HS/GED. Must be a U.S. Citizen. Active Secret Clearance before start. Security + Certification. Must be able to become IAT 2 certified within 6 months of higher date. ITA 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.). Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF, Administration experience with Cisco switches and routers OR Windows Sever. Experience with basic networking concepts and protocols. Experience supporting Microsoft Office and Windows OS in an enterprise environment. Familiarity with Excel, PowerPoint, Outlook, Word and Database Software. Understanding of Databases and knowledge Management tools. Knowledge on how to query and tailor reports from a database. Ability to work any 8-hour shift assigned including evenings and overnight. DESIRED SKILLS: 1+ years of prior IT Helpdesk related work experience in a Windows call center environment. 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems. Strong Oral and written communication skills. Customer Service orientated. Problem analysis. Problem-solving. Attention to detail.

Responsibilities

The Network Engineer Associate will provide technical assistance and troubleshooting support to US Navy Fleet Users/Administrators for various Tactical Networks. This role involves diagnosing and resolving technical issues, logging interactions, and preparing activity reports.