Experience:- 4+ Years

Job Summary

Responsible for providing on-site first-line network support, smart-hands assistance, and physical maintenance of LAN/WLAN infrastructure. Ensures continuous network availability for critical business and operational environments through rapid incident response and structured cabling support.

Key Responsibilities

• Provide L1 on-site network support for incidents and service requests
• Perform daily checks of network rooms (MDF/IDF), cabling, and device health
• Handle smart-hands tasks (cable replacement, port swaps, device reseating)
• Troubleshoot basic network issues (link down, Wi-Fi issues, IP phone faults)
• Support switch, AP, and endpoint replacement under L2/L3 guidance
• Assist in structured cabling, patching, labeling, and network MAC activities
• Support NAC operations (endpoint access, basic authentication troubleshooting)
• Maintain accurate port maps, inventory, and CMDB updates
• Support change windows, deployments, and site expansions
• Coordinate with vendors for hardware/ISP issues
• Maintain spares inventory and report shortages
• Ensure compliance with network standards and documentation

Skills Required

• Basic networking (TCP/IP, LAN/WLAN fundamentals)
• Cisco / Aruba switching & wireless (L1 support level)
• Structured cabling (copper & fiber basics)
• NAC basics (Cisco ISE / Aruba ClearPass)
• IP telephony troubleshooting (basic level)
• Cable testing and fiber inspection tools
• ITSM tools (ServiceNow / Remedy)
• Basic firewall awareness
• Documentation and inventory management

Requirements

• 4+ years of hands-on network support experience
• Experience in enterprise or multi-site environments preferred
• CCNA or Aruba certification preferred
• Diploma or Bachelor’s degree in IT / Networking or related field
• Willingness to work on-site, shifts, weekends, and on-call
• Strong troubleshooting, communication, and documentation skills
• Ability to work in physically demanding environments (cabling, IDF/MDF rooms)