We’re looking for a hands-on Network Engineer to provide second/third-level operations support and drive the design, implementation, and maintenance of enterprise LAN/WAN environments. You’ll troubleshoot complex incidents, deliver network projects, and improve service reliability through proactive capacity and change management. This role requires solid judgment, strong problem-solving skills, and the ability to allocate time effectively across BAU and project work.

QUALIFICATIONS

• Diploma or Degree in Computer/Network Engineering (or equivalent).
• 4+ years of hands-on experience in enterprise networking operations and projects.
• Certifications (preferred): Palo Alto (PCNSE/PCNSA) , Cisco (CCNP/CCNA) , ITIL Foundation , AWS Cloud Practitioner .

REQUIRED SKILLS

• Strong knowledge of Cisco routing & switching (OSPF/BGP, STP, VLANs, EtherChannel, HSRP/VRRP).
• Proven expertise with F5 LTM (L7 policies, iRules basics, SSL offload, upgrades).
• Solid experience with Palo Alto firewalls/IPS (policies, objects, NAT, Threat/URL filtering).
• Understanding of AWS networking (VPCs, subnets, routing, VPN, Transit Gateway); hands-on preferred.
• Clear, concise written and verbal communication ; ability to work under pressure and drive incidents to closure.
• Strong grasp of firewall and network concepts , SSL/TLS , and security best practices.
• Process-oriented with ITSM (incident/problem/change) discipline and SOP/runbook creation.
• Fast learner; adaptable across new platforms and technologies.

• Operations (L2/L3): Own complex incident troubleshooting and root cause analysis across LAN/WAN, firewalls, and load balancers; meet or exceed SLAs.
• Design & Implementation: Plan and deliver network changes/projects (routing, switching, firewalls, load balancers) including build, test, deploy, and handover.
• Change Governance: Conduct change reviews and impact analyses; document back-out plans and risk mitigations.
• Reliability Engineering: Plan and execute scheduled maintenance; remediate software/hardware defects; reduce chronic issues through permanent fixes.
• Capacity & Performance: Proactively monitor and manage utilization; recommend architecture or configuration improvements to prevent bottlenecks.
• Firewall Governance: Perform compliance analysis for firewall requests and implement rules in line with policy/standards.
• PLATFORM OWNERSHIP:Palo Alto (FW/IPS): Policy management, threat profiles, upgrades, troubleshooting.Cisco Routing & Switching: Enterprise campus/edge; QoS, HSRP/VRRP, OSPF/BGP.F5 LTM: Traffic policies, SSL/TLS offload, health monitors, upgrades, and complex troubleshooting.
• Cloud Networking: Support AWS networking patterns (VPC, TGW, routing, SG/NACL); Systems Manager/Secrets Manager awareness a plus.
• ITSM & Documentation: Adhere to incident, problem, change processes; create/update SOPs, diagrams, and runbooks.
• Vendor Management: Manage TAC cases and escalations to resolution.
• On-Call: Participate in after-hours rotation and major incident bridges as needed.
• Collaboration: Partner with Security/DevOps/Application teams to improve service levels through better design, monitoring, and capacity planning.