KNOWLEDGE, ABILITIES, & SKILLS FOR SUCCESS

• Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
• Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
• Ability to work as a team member and exert initiative to work independently to reach a goal.
• Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
• Ability to function effectively as a team player.
• Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
• Ability to work a flexible work schedule, as needed, to best serve our customers.
• Must be legally employable by any employer in the United States and not require sponsorship.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from others.
• Ability to calculate figures and amounts and ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

QUALIFICATIONS

At a minimum, the Network Engineer must have a bachelor’s degree in Information Technology or 4 years of business networking experience. A successfully completed a Cisco or equivalent certification program for CCDA, or CCNP is desired. A CPR certification is preferred, and a valid driver’s license is required

POSITION PURPOSE/SUMMARY

The Network Engineer is committed to providing the highest quality of service to the communities, customers, and employees we serve by planning and designing network infrastructure in support of cellular, internet, and VLAN products for internal and external customers and is responsible for technical oversight of each project.

PRIMARY DUTIES & RESPONSIBILITIES

• Maintain and provision network equipment (routers, switches, compression, and traffic shaping devices) providing updates for configuration changes, VLAN/IP routing additions/changes, and firmware.
• Maintain network monitoring systems ensuring QoS, traffic management with optimization.
• Provision and maintain customer networks as contracted for maintenance and support.
• Designs network configurations to meet needs of the customers.
• Works with telecom engineers to integrate voice, data, and video applications on local and wide area networks.
• Develops, maintains, and updates technical documentation libraries, posting commonly accessed references and FAQs to the company intranet.
• Aids management in vendor selection and contract & SLA monitoring.
• Works with cross-functional teams in the design and implementation of new technologies.
• Trains junior staff members, acting as an escalation point for technical troubleshooting.
• Works closely with the vendors’ support staffs to resolve issues with networking hardware, firmware, and software.
• Designs and/or approves network designs developed for clients and oversee their deployment, assuring that implementations meet all design and budgetary parameters.
• Assists departmental management with the development of systems standards, short- and long-term goals, and strategic directions.
• Remains current on new technological developments and techniques and attains certifications relevant to the business model.
• Develops and supervises the implementation of firewall policy, standards, and procedures.
• Manages internet firewall configurations and router access lists.
• Serves as a liaison between regional WAN/Internet engineers on operational issues.
• Understands the following routing protocols: TCP/IP, RIP, GRE, MPLS, BGP, EIGRP, OSPF and multicast.
• Proficiently uses the following technologies:
• KU/KA/C-Band VSAT for Internet delivery, VoIP, video conferencing, IPTV, multicast
• layer 2 switching, VLAN, TLS and MPLS (detailed knowledge)
• VPN, VPN concentrators and PIX firewall design, implementation, and support (detailed knowledge)
• authentication, management, and monitoring technology; MRTG, SNMP, ACS, RADIUS (detailed knowledge)
• selection, support, configuration of Cisco routing and switching platforms in an ISP and customer environment (expert knowledge)
• PSTN services including traditional TDM services and IP based services, STP, SS7, TLS, MPLS networks (detailed understanding)
• licensed and unlicensed microwave transport systems
• DSL and cable modem delivery systems (detailed knowledge)
• DS-3/OC based Sonet optical equipment (working/configuring knowledge)
• UNIX’Linux based operating systems, including being able install, configure and maintain UNIX’Linux servers
• Provides customer engineering, design, and support functions to the sales staff.
• On call 24x7 for outages and maintenance.
• Provide backup support for the cellular network.
• Troubleshoot circuit related issues with connectivity and call quality.
• Interface with revenue accounting to develop scripts for capturing data for billing and tracking purposes.
• Must be able and willing to travel, as required, to job sites which may include the use of small airplanes and boats.
• Must be able and willing to work on call during nights, weekends, and holidays.
• Performing all other duties and responsibilities as assigned.