COMPANY: HERDT CONSULTING, INC.

Every day, our clients trust Herdt to help navigate their most complex business challenges. We partner with our clients to ensure all business objectives are fully realized by providing project management, process andleadership support, and specialized technical support to the DoD and other Federal agencies. Herdt employees are accomplished professionals. They lead some ofthe most complex enterprise business processes and systems through development, implementation and sustainment. We are valued for our technical knowledge, business process expertise and industry best-practice solutions.

JOB DESCRIPTION:

This position is in the Army Contract Writing System (ACWS) of the Defense Integrated Business Systems (DIBS) Program Management Office. Serve as a Network Engineer as part of a team of Service Desk engineers supporting ACWS and leadership within the DIBS portfolio. This position involves network design, engineering, implementation, or operations/user support across the Army Contracting Enterprise. Activities include technical assistance, troubleshooting, and coordinating with internal teams or external vendors to maintain accessibility and availability of ACWS for users on the Appian platform. This is a local hybrid position with 60% on-site (Crystal City, VA), and 40% remote.

REQUIREMENTS AND QUALIFICATIONS:

• Must be a US citizen.
• Secret Clearance or Interim Secret Clearance required.
• Security Plus or ITIL certification required.
• 5+ years of experience with contract writing system enterprise implementations.
• Bachelor’s degree or higher in computer science, information systems, engineering or mathematics–intensive discipline, or an applicable training certificate from an accredited training institution DAWIA Level 3 certification in Business Financial Management or equivalent.
• Knowledge of Appian platform application development, operations, maintenance, and interfacing systems, Appian experience and/or training preferred.
• Advanced understanding of the Army Contracting Enterprise user community.
• Ability to communicate effectively with technical, operational, and management audiences with broad and varied backgrounds.
• Proficiency in troubleshooting software-related technical issues, utilizing diagnostic tools, logs, and debugging techniques.
• Proficiency in troubleshooting technical issues, including configuration, integration, and performance problems.
• Strong database design and development skills.
• Experience with documentation development (SOPs, training aids, desk guides, etc.)
• Understanding of Appian Cloud configuration and support processes.
• Knowledge of Appian process/solution and infrastructure architecture including Appian in-memory KDB engines, sizing, scaling vertically/horizontally.
• Familiarity with ITIL framework, IT service management processes, and incident management practices.
• Understanding of DoD 8500 series, DoD Risk Management Framework (RMF), JF-HQ DoDIN and USCYBERCOM orders, and DISA guides (SRGs, STIGs)

ADDITIONAL REQUIREMENTS:

• In order to be considered for this position you must complete the job questionnaire that is part of the online application process.

• Provide technical support to the Army Contracting Enterprise (ACE) through Army Enterprise Service Desk cases, ensuring timely resolution and documentation of issues.
• Provide on-call resolution for mission critical issues and document solutions within the case management system.
• Coordinate with the ACE user community, which includes onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing the user service desk requests.
• Perform a variety of basic user-problem analyses for the Service Desk; assist with monitoring the application systems and ensure prompt and appropriate responses to customer requests and issues.
• Coordinate with the ACWS program’s internal teams, such as database administrators, DevOps leads, and quality assurance throughout the project lifecycle.
• Collaborate with end-users and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and facilitate user training sessions.
• Develop and deliver training materials and sessions on system functionality and best practices to end-users.
• Understand how to navigate Appian support systems and resources.
• Test, deploy, and maintain Appian applications. Develop and implement solutions to enhance ACE contract writing productivity, leveraging relevant tools and technologies.
• Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
• Participate in customer scrum events to provide progress status from the development team and pass on feedback/requests to the appropriate team member.
• Develop and deliver self-service resources to identify and resolve issues independently and minimize ticket volume for the Service Desk team.
• Manage, document, and participate in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions.
• Troubleshoot and diagnose software-related technical issues, including errors, bugs, performance issues, and data discrepancies.
• Troubleshoot and resolve complex technical issues related to system functionality, performance, and integration).