JOB SUMMARY:

The Network Engineer I provides support for the technology department, employees and customers by configuring and maintaining network hardware for optimal performance and security. This position identifies and resolves network issues using diagnostic tools and techniques and monitors network performance, analyzes network traffic, and addresses potential issues to minimize downtime. The Network Engineer I implements and maintains network security measures to protect against threats and vulnerabilities. This position reports to the Infrastructure Manager and provides excellent service and support while demonstrating the Company’s values and supporting the mission.

REQUIRED QUALIFICATIONS:

• High School diploma or GED
• 1 year of telephony experience including supporting PBX and VoIP telephony systems.
• 2 years of LAN/SDWAN/WLAN and POTS line experience including support of network infrastructure and supporting systems
• 2 years of experience with TCP/IP, VLAN’s, switching, routing, ethernet, RF, VPC, VRF, QOS, OSPF, trunking and basic knowledge of the OSI model
• 2 years of experience with industry specifications such as IEEE, ANSI, fiber (multimode, single mode, UTP, etc.), Cat 5e, Cat 6, and Cat 6a
• 2 years of technical knowledge on Microsoft office products including network designing software such as Visio
• Experience with intel-based personal computers and file servers including operating system and hardware configurations
• Experience supporting HP/Cisco/extreme networks LAN/WAN/WLAN networks preferred
• Network + or other networking certifications preferred
• Knowledge of network devices and network appliances, and experience with network troubleshooting tools
• Ability to assess technology needs, prioritize, and escalate when systems are degraded or inoperable
• Knowledge of networking in virtual systems, such as VMware, Hyper-V, etc.
• Ability to perform testing, including planning, documenting, and knowledge transfer as directed
• Strong troubleshooting skills and initiative to see problems through completion
• Ability to communicate with team members, employees, customers, and vendors in a clear, concise and professional manner
• Ability to work closely and effectively in a multi-faceted team environment consisting of technicians, engineers, vendors, consultants, and customers
• Ability to work effectively in a fast-paced environment
• Ability to work on multiple projects simultaneously while accomplishing daily tasks
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self-starter with a strong desire to exceed expectations and capable of supporting a team
• Maintain confidentiality discretion
• Ability to effectively work in collaboration with others to achieve business objectives
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional associations
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Attend training as requested
• Willing to grow and be challenged
• Participate in outside community activities as required
• Perform other duties as assigned

• Provide technical support for the technology department, employees and customers
• Configure and maintain network hardware, including routers, switches, firewalls and load balancers, for optimal performance and security
• Monitor network performance, analyze network traffic, and proactively address potential issues to minimize downtime
• Identify and resolve network issues, such as connectivity problems, latency, and packet loss, using diagnostic tools and techniques
• Work with management and Level III engineers to maintain technology department service level allowance for ticket and customer resolution
• Implement and maintain network security measures, including firewalls, intrusion detection systems, and access control lists, to protect against threats and vulnerabilities
• Create and maintain accurate network documentation including standard operating procedures, network diagrams, asset inventories, and configurations to support troubleshooting and planning
• Assist in planning and executing network upgrades including hardware replacements and software updates for scalability and reliability
• Continuously assess network performance and recommend improvements such as optimizing routing protocols and traffic management
• Provide technical support to end-users and IT teams, troubleshoot network-related issues and assist with connectivity problems
• Administer network policies and procedures for compliance with industry standards and best practices
• Collaborate with network equipment vendors, manage vendor relationships, and procure network hardware and software as needed
• Implement network changes following change management processes, including testing and validation
• Contribute to network disaster recovery planning and participate in recovery efforts in the event of network failures or disasters
• Provide on-call as part of team rotation 24/7 support of VoIP telephony systems and LAN/SDWAN/WLAN network hardware, software, and configuration, including weekends and after hours
• Collaborate with cross-functional teams, including system administrators, security analysts, and application developers, on network-related projects and initiatives
• Provide training and mentorship to other team members as needed