Job Title:
Network Engineer II
Job Description
At Concentrix , our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe
in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without
you! If you have an interest in improving business performance for the world’s best brands in over 70 countries spanning 6 continents. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, wewould love to discuss career opportunities with you. * Are you ready to reimagine the world? * Does working for a company who invests in the future and is inspiring in the marketplace intrigue you? * Are you bold in your decisions, and do you have contrarian views on how to run a
business? * Are you fanatical in your pursuit to continue improving your capabilities? Concentrix provides eligible employees with an
opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans,
paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. In our Information Technology and Global
Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security
for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development,
innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of design, build
and run the future of CX. We’re a remote-first company looking to hire the absolute best talent in the world.
The Network Engineer’s role is to support and secure infrastructure throughout the Concentrix EMEA enterprise. This includes planning, installing, configuring, maintaining, supporting and optimizing all network and security hardware software and communication links and involved in the next wave of security offerings. The Network Engineer will report to our Group Manager in Global Network.

• Positive contribution on knowledge transfer, investing extra time and energy to inspire in building more creative and higher performing team
• Network Support scope for EMEA locations on weekly time Monday to Friday, 24x7x365 support with regional oncall monthly rotation
• Provide support framework for our teams and provide in-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix.
• Design and implement new network and security related products and work with the Core Network team to understand the existing core network, and to ensure new services are integrated correctly.
• Document completed services and perform a handover to other departments for in-service delivery
• Follow Service Transition and Change Control procedures for production platforms and services
• Adherence to all internal policies associated with PCI and ISO27001 certification standards Compliance with our internal client’s procedures - Handling and protection of Our Client information - Reporting of security events - Implementing appropriate procedures
• Network administration of technical changes to the Cisco, Fortinet, Palo Alto hardware and software components
• Perform capacity planning for management reviews of the network overall performance/health
• Keep up-to-date with data and voice security standards and best practices
• Manage Cisco routers & switches, Fortinet, Cisco, Palo ALto UTM firewalls.