They independently conceptualize and design our complex network solutions and services related to WAN, remote access, VoIP and security.
They fully implement and document the infrastructures and solutions used.
They take the lead on projects involving problem analysis and follow-up on escalations.
Furthermore, as 3rd-level support, you will assist the colleagues from 1st- & 2nd-level support in troubleshooting our customer networks, thus ensuring smooth operation, management and administration within the framework of SLAs.
They assume project responsibility in the presales phase, particularly in gathering and evaluating customer requirements.
They lead workshops and confidently present our solutions on-site or via Webex to our national and international customers.
They keep up-to-date with innovative new network technologies and evaluate and assess their suitability for use in our customer solutions.
After successful onboarding, you will actively participate in the rolling on-call system.
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