Job Description

Roles & Responsibilities

• Advanced Diagnostics at system, application, and infrastructure level.
• Root‑cause analysis for major/recurring incidents; own permanent fixes.
• Manage OEM support cases under SLA.
• Configuration, firmware, and software maintenance; coordinate upgrades.
• Preventive maintenance and predictive monitoring.
• Maintain design documents, SOPs, and knowledge base; mentor Level‑2 staff.
• Provide technical assessment to Change Advisory Board.
• Perform Level‑2 diagnosis, hardware swaps, and escalate design issues.

Desired Candidate Profile

• Aruba (ACMA/ACSA) or Cisco (CCNA).
• ITIL Foundation.
• 3+ years hands‑on experience in similar environments.

Employment Type

• Full-time

Company Industry

• AirlinesAviation

Department / Functional Area