Network Engineer/Level II Support at Maple City Health Care Center, Inc

Goshen, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

87443.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Infrastructure, Cloud Infrastructure, Firewall Configurations, Security Changes, Network Access Policies, L1 Support Escalation, System Performance Monitoring, Troubleshooting, Technical Documentation, Inventory Management, Vendor Collaboration, User Training, Interpersonal Skills, Problem-Solving, Critical Thinking, Communication

Industry

Hospitals and Health Care

Description

Description Job Summary: Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving our community’s health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for. The Network Engineer/LII Support is a member of the IT team that also includes the Director of Information Systems. The role supports the mission and values of Maple City Health Care Center (MCHCC) by ensuring that the technical systems infrastructure runs smoothly and efficiently. Duties and Responsibilities: Assist in decision making and implementation of network infrastructure Assist in configuration and maintenance of cloud infrastructure Assist with firewall configurations and security changes Assist with creation and maintenance of network access policies and procedures Assist with L1 support requests that are escalated in the event of complications Monitor system performance and troubleshoot issues and outages Create and maintain technical documentation in a shared database Manage and maintain inventory of system equipment and parts Collaborate with vendors to ensure ordering and installation of hardware and services Provide training and assistance to users on software and hardware Other duties that support our shared work, as assigned Demonstrate effective interpersonal skills This description does not cover or contain a comprehensive listing of all activities Requirements Required Skills and Abilities: Experience with internal network systems Resourcefulness and problem-solving aptitude Self-motivated critical thinker Effective communication skills Education and Experience: Bachelor’s degree in the technology field is preferred but not required Minimum 2 years in IT industry required Experience in customer support and troubleshooting is preferred but not required Experience with the following tools is preferred but not required: Microsoft Active Directory Microsoft Deployment Tools Microsoft O365 Administration Tools Firewall, Switch, and Access Point Management Network Policies Administration Remote Troubleshooting Requirements: Ability to perform considerable time sitting, reaching. Occasional travel between sites Ability to perform prolonged periods of time in front of a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work We are required by federal law to verify identity and eligibility to work in U.S. What We Offer: Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement) Opportunities for professional development and growth A supportive and inclusive workplace culture The chance to make a meaningful impact on the healthcare experience in our community How to Apply: To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply. Equal Opportunity Employer: Maple City Health Care Center is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.

Responsibilities

The Network Engineer/LII Support ensures the technical systems infrastructure runs smoothly and efficiently by assisting in the implementation, configuration, and maintenance of network and cloud infrastructure, including firewalls and security changes. This role also involves handling escalated L1 support requests, monitoring system performance, creating documentation, managing inventory, and collaborating with vendors.