Role Summary

Responsible for 24x7 monitoring, triage, and first-response handling of IT infrastructure, network, application, and security alerts. Ensures early detection of issues and fast escalation to maintain service availability in a mission-critical environment.

Key Responsibilities

Monitor servers, networks, applications, and security alerts using NOC tools
Perform first-level triage and classify incidents based on severity
Create, update, and manage incidents in ITSM tools (ServiceNow / Remedy)
Escalate issues to L2/L3 teams as per SLA and escalation matrix
Execute runbook-based troubleshooting and initial response actions
Support Major Incident Management (bridge calls, updates, coordination)
Track SLA performance, incident trends, and shift KPIs
Perform routine health checks (backup, DR, performance, connectivity)
Prepare shift handover reports and operational summaries
Support change windows, maintenance activities, and post-change validation
Coordinate with vendors for hardware/software issues when required
Ensure monitoring dashboards and alerts are functioning correctly

Skills Required

NOC / IT Operations monitoring tools (SolarWinds, PRTG, Zabbix, etc.)
ITSM tools (ServiceNow / Remedy)
Basic Windows & Linux troubleshooting
Networking fundamentals (TCP/IP, routing, switching, firewalls)
SIEM awareness (Splunk / Sentinel / QRadar – basic triage)
Virtualization & backup awareness (VMware, Veeam, etc.)
PowerShell / scripting basics (optional)
ITIL incident, problem, and change management
Reporting and dashboarding skills

Requirements

2-5 years of experience in NOC / IT operations / command center
Experience in 24x7 shift-based environments
Exposure to enterprise IT infrastructure and multi-vendor setups
ITIL-based operational experience preferred
Bachelor’s degree or equivalent in IT / Computer Science / Networking
CCNA / Network+ / ITIL certification preferred
Strong communication, alertness, and incident handling skills

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Responsibilities

Job Description

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Job Role:-Network Operations Center (NOC) Engineer

Job Location:- Abu Dhabi, UAE

Experience:- 2-5 Years

Role Summary

Key Responsibilities

Monitor servers, networks, applications, and security alerts using NOC tools
Perform first-level triage and classify incidents based on severity
Create, update, and manage incidents in ITSM tools (ServiceNow / Remedy)
Escalate issues to L2/L3 teams as per SLA and escalation matrix
Execute runbook-based troubleshooting and initial response actions
Support Major Incident Management (bridge calls, updates, coordination)
Track SLA performance, incident trends, and shift KPIs
Perform routine health checks (backup, DR, performance, connectivity)
Prepare shift handover reports and operational summaries
Support change windows, maintenance activities, and post-change validation
Coordinate with vendors for hardware/software issues when required
Ensure monitoring dashboards and alerts are functioning correctly

Skills Required

NOC / IT Operations monitoring tools (SolarWinds, PRTG, Zabbix, etc.)
ITSM tools (ServiceNow / Remedy)
Basic Windows & Linux troubleshooting
Networking fundamentals (TCP/IP, routing, switching, firewalls)
SIEM awareness (Splunk / Sentinel / QRadar – basic triage)
Virtualization & backup awareness (VMware, Veeam, etc.)
PowerShell / scripting basics (optional)
ITIL incident, problem, and change management
Reporting and dashboarding skills

Requirements

2-5 years of experience in NOC / IT operations / command center
Experience in 24x7 shift-based environments
Exposure to enterprise IT infrastructure and multi-vendor setups
ITIL-based operational experience preferred
Bachelor’s degree or equivalent in IT / Computer Science / Networking
CCNA / Network+ / ITIL certification preferred
Strong communication, alertness, and incident handling skills