Manage, maintain, and secure the IT infrastructure and systems to ensure reliable, secure, and efficient operation of the technology that supports the office's mandate coordinating citizen and community services, processing government initiatives, and enabling communication with federal and local authorities.

Key Responsibilities

• Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting operations
• Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies
• Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services
• Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities
• Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data
• Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations
• Maintain documentation of IT assets, configurations, policies, and procedures
• Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects