COMPANY PROFILE

Our client is an IT and engineering MNC that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with engineers globally supporting projects. They have an international presence in over 100 countries and are looking for a skilled Network Engineer to join their team and contribute to their ongoing success.

REQUIREMENTS:

• At least 3-4 years of hands-on experience as a Network Engineer in an operational support environment.
• Experience with Cisco ACI is a plus.
• Exposure to cloud-based networking environments is advantageous.
• ITIL certification is beneficial.
• Solid technical foundation in networking and infrastructure.
• Hold a CCNA or CCNP certification.
• Strong understanding of network and system architecture.
• Ability to act promptly in addressing service issues and minimizing downtime.
• Proven track record of meeting strict SLAs in high-demand environments.
• Excellent organizational and multitasking capabilities.
• Strong problem-solving skills and the ability to collaborate effectively to resolve technical issues.
• Well-organized, with attention to documentation and tracking of technical data and processes.

• Design and implement new network solutions, as well as enhance and expand existing infrastructure.
• Install, configure, and maintain networking equipment such as routers, switches, and load balancers.
• Troubleshoot network issues, analyze root causes, and follow through to resolution.
• Monitor network health, including device status and bandwidth utilization.
• Escalate complex problems to relevant stakeholders, vendors, or principals when necessary.
• Conduct routine maintenance of network infrastructure at the data center.
• Plan and execute network changes or maintenance tasks, including firmware updates.
• Ensure full compliance with organizational policies and maintain zero service level breaches.
• Perform change and service requests assigned by the team lead within agreed SLA timelines.
• Manage incident and service tickets from the service desk in line with SLA requirements.
• Administer network devices and carry out regular firmware patching.
• Coordinate and oversee subcontractors during network installation projects.
• Collaborate with cross-functional teams for new implementations and troubleshooting efforts.
• Generate monthly network reports and provide updates for SLA and operational reporting needs.