Department: IT
Tenure: Permanent - Full-Time
Location: 121 St Stephens Green, Dublin 2
Reporting to: IT Infrastructure Manager or nominee
Closing date for applications: 10th August 2025
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”.
For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks fifth in the world for “Good Health and Well- being” in the Times Higher Education #SDG #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.
Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals –with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be found at www.rcsi.ie; in particular.
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2025-2029” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.

QUALIFICATIONS:

• Qualification/certification OR relevant experience in Azure/Windows Server technologies.
• Qualifications/certification OR relevant experience in networking technologies, including virtual networks.

KNOWLEDGE & EXPERIENCE (ESSENTIAL):

• A degree or diploma in Computer Science, Information Technology, or related field.
• Experience in a similar role, but looking to take on more responsibility and learning
• Understanding of fundamental networking protocols (TCP/IP, DNS, DHCP, etc.).
• Familiarity with network hardware such as routers, switches, and firewalls.
• Understanding of OSI model.
• Eagerness to learn and grow within a team environment.
• Strong problem-solving skills and attention to detail.
• Good written and verbal communication skills.

KNOWLEDGE & EXPERIENCE (DESIRABLE):

• JNCIA, CompTIA Network+, Cisco CCNA, or equivalent certification (or working towards).
• Exposure to Windows and/or Linux server environments.
• Familiarity with software driven and cloud managed networking
• Specific vendor management is not a requirement but RCSI do utilise Juniper and Cisco technologies
  We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.

• Support the maintenance and monitoring of the organization’s network infrastructure.
• Assist senior team members in ensuring network reliability, security, and performance.
• Monitor and resolve user reported network infrastructure issues assigned via the IT Service Desk ticketing system.
• Analyse network problems, performing root cause analysis, and ensuring preventative measures are put in place.
• Assist in the configuration and maintenance of networking hardware and software
• Monitor network performance, troubleshoot connectivity issues, and escalate as needed.
• Provide first-line support for network-related incidents and service requests.
• Assist with the deployment and documentation of new network infrastructure projects.
• Liaise with external vendors and service providers as required.
• Stay current with networking trends and technologies to support ongoing development.
• Always representing the best interests of RCSI.
• Undergoing programmes of training and development as may be required from time to time.
• Performing such other duties as may be required from time to time.