Full job description

Network Engineer - Managed Services

£60,000 - £65,000 Per Annum

We're looking for an experienced Network Engineer to join a highly skilled NOC team within a leading technology solutions provider.

You'll support a diverse customer base across sectors including finance, manufacturing, utilities and retail, working across networking, infrastructure, cloud, virtualisation and security.

The Role

• Provide technical support across complex customer environments and managed services.
• Troubleshoot and resolve network and infrastructure incidents.
• Contribute to solution design, HLD/LLD, implementations and technical projects.
• Act as a technical escalation point and subject matter expert.
• Work within an ITIL-based service environment, supporting SLAs, KPIs and change/problem management.
• Participate in a 24/7 on-call rota.
• Build strong customer relationships and deliver a high level of technical service.
• Occasionally travel to customer sites, data centres and offices in Milton Keynes/Watford.

Key Skills

We're looking for experience across several of the following:

• Cisco / CCNP-level networking & Nexus switching
• Cisco ASA/Firepower
• Fortinet, Check Point or Palo Alto firewalls
• AWS and/or Azure
• Windows/Linux servers
• VMware ESXi/vSAN
• Load balancing and network monitoring
• Defender / Sentinel / SIEM
• HLD/LLD documentation
• ITIL, incident/change/problem management

About You

You'll be a proactive, self-motivated Network Engineer with:

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-facing ability
• The confidence to work independently and take ownership
• A resilient, can-do attitude
• Relevant networking qualifications, ideally CCNP or equivalent
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