WHO IS SYNECTICS?

Synectics Plc is an AIM-listed Group and a leader in advanced security and surveillance systems that help protect people, property, communities, and assets around the world.
Our vision is to be at the forefront of developing solutions tailored for specific markets where security and surveillance are critical to operations. We will be the go-to provider in these markets – protecting what matters, where it matters most.
Our purpose: We value our people and culture highly, and through this, we build a deep understanding of our customers’ needs and strive to continually enhance our products, services, collaboration and support to create solutions they can rely on completely.
A Unique Business with a Unique Culture

Synectics combines the scale and track record required to handle major projects with the agility, innovation and ‘can do’ attitude of an independent firm. Our business is built around some fundamental strengths:

• Customer-led innovation
• Deep industry expertise
• Long-term partnerships
• Specialists in complex and regulated environments

These have enabled us to build a formidable company with the foundations for considerable growth. With over 35 years of field-proven experience, Synectics has acquired intimate knowledge of the unique customer requirements and priorities in commercial, public, and industrial environments where security is critical to their operations.
Our Values: Our company values underpin everything we do, and we consistently recognise individuals within our business who demonstrate these behaviours.

EXPERIENCE

• Proven Tier 2 support experience in a multi-site environment with ticketing/SLA discipline. (Essential)
• Cisco Certification – CCNA minimum (Essential)
• Proficient experience in a similar role, supporting complex network infrastructures. (Essential)
• Experience with Fortinet security solutions and SD-WAN configuration and management (Essential)
• Experience with Zscaler configuration and management. (Desirable)
• Certifications such as ITIL, or other relevant qualifications. (Desirable)
• Experience with network monitoring tools for proactive network management. (Desirable)
• Cloud infrastructure exposure, including Azure. (Desirable)

JOB PURPOSE

Looking to step up and work on high-impact infrastructure? Synectics is looking for a skilled Network Engineer to help shape, support and optimise our global infrastructure. From deploying advanced security solutions to contributing to key infrastructure projects, you’ll be right at the core of what keeps our systems running smoothly.
You’ll also provide Tier 2 operational support, help drive network standardisation and work the ticket queue within agreed SLAs, making a real difference to our day-to-day operations.
We’re looking for someone who’s hands-on with Cisco and Fortinet, brings solid cloud infrastructure exposure and holds a current Cisco certification. If you’re ready to make an impact and thrive in a fast-moving tech landscape, we want to hear from you.

PRINCIPAL RESPONSIBILITIES

• Participate in Tier 2 support, triaging and resolving wider IT incidents and requests (e.g. M365, identity, endpoint, Intune basics) and collaborating with the team to deliver project tasks on time.
• Provide 2nd and 3rd-line support for networking issues, promptly resolving incidents and addressing performance issues. Conduct root-cause analysis for network incidents, implementing lasting solutions.
• Help design, manage, configure, and optimise the group’s growing Cisco-focused infrastructure, as well as cloud infrastructure. Participate in global standardisation initiatives to ensure consistency and best practices across sites.
• Assist in the design and implementation of Fortinet’s security and SD-WAN solutions to enhance network security and performance. Support the deployment and management of the Zscaler solution in securing internet access and comprehensive threat protection.
• Continuously monitor network and cloud performance, making recommendations for improvements. Generate performance reports on network and cloud availability and usage for stakeholders, providing clear insights and proactive recommendations. Use network monitoring tools for real-time insights and proactive alerting.
• Document all network and cloud configurations, changes, and incidents, maintaining accurate records for audit and compliance purposes. Ensure compliance with the Group’s policies, standards, and regulatory requirements.
• Stay informed about the latest advancements in networking and cloud technologies. Collaborate with cross-functional IT teams to support the Group’s initiatives and infrastructure projects, working effectively both independently and as part of a team.
• To be an ambassador of Synectics’ behaviours and values which are: we are human, we are customer driven, we are enterprising, and we are honourable.
• Perform additional tasks as required to support the team and business objectives.
• Travel to offices to provide hands-on support and physical intervention for tasks such as installing and configuring equipment.