Network Engineer at The Translational Genomics Research Institute

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco Enterprise Ecosystems, Advanced Routing/Switching, Wireless Networking, Unified IP Telephony, Dell Enterprise Hardware, Data Center Architecture, DNS, DHCP, VLAN, OSPF, BGP, AAA, VPN, ACLs, Python, Ansible

Industry

Biotechnology Research

Description

Description TGen, the Translational Genomics Research Institute, is part of City of Hope. We are an Arizona-based, nonprofit medical research institute dedicated to conducting groundbreaking research with life-changing results. No matter the role, every TGen employee contributes to success. Together, we work toward a common goal: improving medicine to enhance a patient’s quality of life. It’s not all biomarkers and sequencing; it is a mix of humanity improving the human condition. Find your role at TGen, in an environment ignited by a profound purpose. Job Description As a member of TGen’s IT department, the Network Engineer will design, install, maintain, monitor, and troubleshoot TGen's enterprise and high-performance computing network infrastructure, including wireless networking, telecommunications, and critical data center facilities. Design, administer, and monitor network and security hardware, software, and operating systems. Manage core network services and protocols such as DNS, DHCP, VLAN, OSPF, BGP, AAA, VPN, ACLs, and network monitoring tools. Independently monitor chat and email channels: take ownership, respond to, and resolve alert notifications, help desk tickets, and technical issues involving network infrastructure and services (including outside of standard business hours as needed). Design, configuration, testing, and optimization of network hardware, operating systems, and application environments. Support of open-source, commercial, and internally developed applications to ensure seamless integration. Monitor and maintain critical data-center facilities, including power distribution (UPS/PDU) and fire suppression systems. Coordinate with vendors for routine testing, emergency repairs, and the ongoing maintenance of the physical data center environment. Design and maintain TGen's enterprise wireless networking platforms. Manage wireless security and authentication protocols, including RADIUS, MSCHAPv2, and EAP-TLS. Maintain TGen’s phone system by managing SIP circuits, voice-enabled routers, and hardware endpoints within a Cisco CUCM environment. Work closely with technology partners to ensure service reliability and act as the technical escalation point. Utilize automation and containerized platforms to enhance the reliability, scalability, and overall manageability of the network infrastructure and internal support applications. Consult with internal stakeholders to assess technological needs and evaluate vendor solutions. Identify and leverage new or existing technologies to enhance operational efficiencies Research current and emerging technologies, vulnerabilities, and software updates to ensure the integrity of TGen's network. Maintain a deep understanding of network device configurations and industry best practices. Provide secondary support for information security alerts, help desk tickets, and incident resolution. This includes responding to critical issues outside of standard business hours as needed. We are a human-centric organization that translates to our employees. Some of the perks in working for us: BC/BS of Arizona health coverage. Dental, Vision, Life, Short and Long Term Disability Top notch EAP with a full scope of concierge type services 401k with 6% match Generous time off Commuter benefits Much, much more! Requirements Demonstrated expertise in designing, deploying, and optimizing Cisco enterprise ecosystems, including advanced routing/switching, wireless, and unified IP Telephony solutions. Hands-on expertise managing Dell enterprise networking hardware, with a focus on scalable data center architecture and proactive system maintenance. Expertise in managing and troubleshooting fundamental network protocols within a diverse, multi-platform ecosystem; must demonstrate technical fluency across Windows, macOS, and Linux/UNIX distributions. Exposure to network automation (e.g., Python, Ansible) and familiarity with virtualized environments (e.g., VMware vSwitch, Docker, or Kubernetes) to support a modern, software-defined infrastructure. A self-directed professional who maintains composure and delivers high-quality results in high-pressure environments, while actively contributing to a collaborative culture through proactive learning and a commitment to mutual mentorship. Must be able to reframe complex technical concepts into clear, understandable language for non-technical stakeholders. Strong interpersonal skills and a service-oriented approach are essential. Responsiveness to mission-critical issues and a commitment to resolving high-priority incidentsoutside of standard business hours when necessary. Delivers high-touch, white-glove; technical support to a diverse community of research and administrative partners, fostering seamless collaboration across both IT and non-technical departments. In-depth knowledge of physical-layer infrastructure and industry-standard cabling protocols (TIA/EIA); relevant industry certifications (e.g., CCNA, CCNP, CompTIA Network+) are highly regarded. High school diploma and 5 years related experience. Equivalent years of higher education may substitute for years of experience.

Responsibilities

The Network Engineer will design, install, maintain, monitor, and troubleshoot the enterprise and high-performance computing network infrastructure, including managing core network services, security hardware, and critical data center facilities. Responsibilities also include utilizing automation, consulting with stakeholders, researching emerging technologies, and providing secondary support for security and help desk incidents.