JOB DESCRIPTION SUMMARY:

As a Network Engineer with Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to software development labs and internal departments ensuring our employees have access and communication systems to perform as the highest level. You will implement equipment installation plans based on specifications, maintain each component of the network and troubleshoot issues. You are responsible for monitoring and maintaining Rocket Software’s corporate network and voice components, assessing the functionality of the network routers, switches and related equipment ensuring all network and voice equipment is maintained to corporate and industry standard best practices. You will participate on teams to design and deliver complex network infrastructure and mentor junior team members.

Essential Duties and Responsibilities :

• Maintain and monitor network infrastructure for availability and performance.
• Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability.
• Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans.
• Maintain network and voice standard operating procedures, diagrams and maintenance plans.
• Collaborate with third-party support and service vendors to ensure the network stays operational.

REQUIRED QUALIFICATIONS:

• 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager.
• 2+ year of experience with MS Teams.
• Working knowledge of networking, routing, and switching.
• Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity.
• Excellent interpersonal skills.
• Thorough understanding of troubleshooting voice systems
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Ability and motivation to mentor staff members and share knowledge.
• Effective written and verbal communication skills.
• Desire and ability to document configurations in support of a larger team.

PREFERRED QUALIFICATIONS:

• 3+ years of experience in building and managing enterprise voice systems in a global environment.

EDUCATION:

Bachelor’s Degree in Information Technology preferred.

TRAVEL REQUIREMENTS:

Minimal <5%

DIVERSITY, INCLUSION & EQUITY:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us

• Maintain and monitor network infrastructure for availability and performance.
• Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability.
• Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans.
• Maintain network and voice standard operating procedures, diagrams and maintenance plans.
• Collaborate with third-party support and service vendors to ensure the network stays operational