Overview:
We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess BPSS (Baseline Personnel Security Standard) clearance and a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams.

Responsibilities:

• To manage WAN, and LAN network connectivity across multiple sites.
• Respond to and resolve network tickets/ incidents and service requests.
• Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.
• Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).
• Implement and maintain network security policies, including firewall rules and access controls.
• Collaborate with vendors and ISPs for link issues, outages, and escalations.
• Document network diagrams, configurations, and standard operating procedures.
• Support planned network changes and participate in network implementation or migration projects.
• Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.
• Follow ITIL processes for incident, change, and problem management.

Provide on-call or after-hours support on a rotational basis

Requirements:

• Bachelor’s degree in Telecom, Computer science, Information Technology, or related field.
• BPSS certification – must be currently cleared
• 6–10 years of experience in Telecom Data or enterprise-level network support.
• Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).

• To manage WAN, and LAN network connectivity across multiple sites.
• Respond to and resolve network tickets/ incidents and service requests.
• Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.
• Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).
• Implement and maintain network security policies, including firewall rules and access controls.
• Collaborate with vendors and ISPs for link issues, outages, and escalations.
• Document network diagrams, configurations, and standard operating procedures.
• Support planned network changes and participate in network implementation or migration projects.
• Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.
• Follow ITIL processes for incident, change, and problem management