Collaborate with Level 1 network engineers to provide technical documentation support to Project & Solutions Teams, ensuring accuracy and completeness of project documentation, including system designs and configurations.
Partner with Level 3 network engineers to engage with back-line support and/or vendor support, contributing expertise and guidance to diagnose and rectify technical problems efficiently.
Provide support for post-sales installation and technical assistance to customers, ensuring smooth implementation and operation of network and security infrastructure components.
Participate actively in the design, installation, configuration, and maintenance of network and security infrastructure, including core network switches, routers, and firewalls, adhering to established standards and best practices.
Assist in the planning, design, research, and installation of new or upgraded network hardware and software, collaborating closely with cross-functional teams to fulfill project requirements and objectives.
Utilize expertise in Aruba switches and wireless, Cisco routers, firewalls, and switches to support network infrastructure setup and optimization.
Demonstrate proficient troubleshooting skills to identify problems and recommend effective workarounds or solutions, ensuring minimal disruption to operations.
Support the handover of as-built system documentation to the Maintenance support team, facilitating seamless transition and ongoing support for deployed solutions.
Possess excellent interpersonal and communication skills to interact effectively with team members, stakeholders, and customers at all levels, fostering positive relationships and collaboration.
Collaborate with Level 3 network engineers to deliver project milestones and objectives, ensuring alignment with project timelines and goals.
Requirements
Diploma or Bachelor's degree in Engineering, Computer Science, Telecommunications, or a related field.
Minimum 3 years of experience in configuring and administering routers and switches, with a focus on supporting enterprise-level network infrastructure.
Strong understanding of network systems, architectures, routing, switching, firewall, and security principles.
Excellent interpersonal and communication skills, with the ability to collaborate effectively with team members, stakeholders, and customers.
Ability to work independently and as part of a team, with a proactive and results-driven approach to achieving objectives.
Familiarity with Aruba switches and wireless, Cisco routers, and switches is preferred.
Candidates with CCNA, CCNP, or Certified in Aruba products will be preferred.
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