DETAILED DESCRIPTION OF WORK TASK TO BE CARRIED OUT

We are looking for a Network Support Specialist in Warsaw to improve operational network support. You will get the chance to work in a team of over a dozen employees and external consultants to drive Nordea network support.
In this position you will be collaborating closely with Network Engineering (governance, security, architecture & design) team running projects & defining infrastructure’s future and the external company doing most of daily support operation work from India. You will focus on reducing the number and duration of major incidents, resource optimization (people’s work, servers, licenses, etc.), improving support for other teams doing IT operation and development. The team will work in hybrid mode, at least 2 days per week from the office.

DESCRIPTION OF KNOWLEDGE AND EXPERIENCE

This is the right role for you if you are:

• Result oriented, proactive in automation and optimization
• Analytical, accurate and taking care of details, caring for quality
• Taking ownership and delivering results
• Collaborative, having team player approach

DESIRABLE EXPERIENCE AND SKILLS:

• Experience in enterprise network management,
• Experience in managing a big installations of load balancers, Wi-Fi access points, Cisco Wireless LAN Controllers (WLC) , SDWAN, and DNA is highly desired, Cisco DNA/Catalyst Center and Cisco ISE
• Experience with various wireless tools such as Spectrum Analyzer, Protocol Analyzer and WireShark,
• Skilled at planning and controlling IT operations,
• CCIE Wireless, CCNP Wireless or 300-415 ENSDWI Certifications are desired,
• Having proficiency in English, spoken and written B2,
• Experienced with working for a financial institution
  Req. number 3846

MAIN RESPONSIBILITIES IN THIS ROLE:

• Diagnosing and troubleshooting network issues, responding to incidents and quickly restoring services, delivering technical consultation to other units,
• Defining, creating and ensuring following of standard operating procedures, ensuring compliance with policies from Engineering and Cybersecurity, patching, upgrading, hardening, monitoring.

This is the right role for you if you are:

• Result oriented, proactive in automation and optimization
• Analytical, accurate and taking care of details, caring for quality
• Taking ownership and delivering results
• Collaborative, having team player approac