NETWORK INTEGRATION ENGINEER

Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com.

ROLE DESCRIPTION

We are looking for a Network Design and Integration Engineer. You will report to Director, Broadband System Integration. You will be required to work on key customer account(s) in North America time-zone.

WHAT YOU WILL BE DOING:

• Support activities for cOS client lab integration, testing, qualifications, and field trials.
• Design IP networking ecosystem with Harmonic cOS platform to support Customer Use Cases.
• Communicate with marketing, engineering, and sales team about client expectations.
• Responsible for testing new software and hardware; report and track defects to engineering.
• Execute, and lead client field trials.
• Train clients on the operation and troubleshooting of the cOS system.
• Train field service team on the operations and troubleshooting of cOS system and any new features that are supported.
• Assist with deployments and technical support as needed.
• Assist with supporting customers in conjunction with Harmonic’s 24/7 Technical Assistance Centre (TAC), as required.
• Investigate, diagnose and resolve Customer issues on-site in a timely manner and if needed escalate problems for assistance.
• Resolving equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate.
• Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
• Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.