Network & IT Infrastructure Officer at digital divide data

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco, Networking, Firewall Configuration, VLAN Segmentation, OSPF, ISP Redundancy, Active Directory, VoIP Support, Network Monitoring, Incident Response, ACLs, Disaster Recovery, BPO Support, Routing Protocols, Patch Management

Industry

Professional Services

Description

Company Description About Digital Divide Data (DDD) Digital Divide Data (DDD) is a BPO that delivers ML data solutions and content services to Fortune 500 companies and the world’s leading academic institutions. DDD is unique in its ability to deliver end-to-end data creation, curation, labeling, and annotation services, regardless of scale, with a guaranteed level of quality. Job Description The Network & IT Infrastructure Officer is responsible for the design, stability, security, and performance of Digital Divide Data Kenya’s network infrastructure within a high-availability BPO environment. This role requires a technically strong, hands-on networking professional capable of maintaining production-grade uptime standards. The successful candidate will take ownership of LAN/WAN environments, ISP redundancy, firewall configuration, and real-time incident response, while also supporting critical day-to-day IT operations across the business. This is not a policy or coordination role. It is an operationally accountable technical position. Key responsibilities: A. Network Infrastructure Management (Primary Responsibility) Configure, administer, and maintain Cisco-based network infrastructure (routers, switches, firewalls). Design and manage VLAN segmentation, trunking, and routing protocols (OSPF preferred). Ensure network redundancy and ISP failover mechanisms suitable for 24/7 BPO operations. Monitor network health, bandwidth utilization, latency, and packet loss. Conduct proactive performance tuning to prevent service degradation. Maintain accurate and current network topology diagrams and IP addressing documentation. Manage structured cabling standards and rack organization. B. Network Security & Risk Management Configure and manage firewall rules, ACLs, and network access controls. Monitor logs for suspicious activity and mitigate security risks. Support implementation of endpoint security and patch management protocols. Participate in disaster recovery planning and periodic failover testing. Ensure compliance with client security requirements and applicable data protection regulations. C. BPO Production Support Provide Tier 2 technical support for network-related escalations. Support VoIP and call center telephony infrastructure. Maintain stable connectivity across production floors and support teams. Manage Active Directory user provisioning and related infrastructure tasks. Ensure printers, biometric devices, and other production-critical systems are fully operational. Coordinate with ISPs and external vendors during outages or escalations. D. Monitoring, Reporting & Continuous Improvement Utilize network monitoring tools (e.g., PRTG, SolarWinds, Zabbix or equivalent). Generate monthly network uptime and performance reports. Conduct root cause analysis following incidents and implement corrective actions. Recommend infrastructure improvements aligned with growth and scalability plans. Qualifications Cisco Certified Network Associate (CCNA) – Mandatory Diploma or Degree in Information Technology, Computer Science, or related field Minimum 3–5 years of hands-on networking experience Demonstrated experience managing Cisco network environments Experience supporting medium to large-scale endpoint environments (150+ users preferred) Prior experience in a BPO, call center, or high-availability environment is highly desirable Additional Information We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation,age, marital status, or disability status. If interested kindly submit your application on or before 10/03/2026

Responsibilities

The primary responsibility involves designing, administering, and maintaining the Cisco-based network infrastructure, ensuring high availability, redundancy, and performance for 24/7 BPO operations. This role also includes managing network security, providing Tier 2 support for network escalations, and supporting critical day-to-day IT operations across the business.