Job Description

Roles & Responsibilities

Job Purpose

Position Summary 

We are looking for a proactive and technically skilled Network & IT Support Technician to join our IT team. In this dual-function role, you will be instrumental in maintaining the reliability and security of our network infrastructure while providing excellent technical support. As we are an exhibition and event venue, this role requires flexibility to work after office hours, on weekends, and during major events to ensure seamless IT operations. The ideal candidate is a problem-solver who thrives in a dynamic, fast-paced environment and is eager to grow their skills.  

Key Responsibilities

1. Network Operations & Maintenance

• Assist in the installation, configuration, and maintenance of network hardware (routers, switches, firewalls, access points).
• Monitor network performance, availability, and security using standard monitoring tools.
• Participate in network upgrade, optimization, and expansion projects.
• Perform troubleshooting for network issues related to LAN/WAN, VPN, DNS, DHCP, and VLANs.
• Maintain accurate network documentation, diagrams, and asset inventories
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• 2. IT Support & End-User Services
  • Provide Tier 1-2 technical support for hardware (desktops, laptops, printers, peripherals) and software (OS, business applications, productivity suites).
  • Resolve user issues related to system access, application errors, email, and connectivity.
  • Manage the setup, configuration, and deployment of new user workstations and equipment.
  • Support employee onboarding/offboarding processes, including account provisioning and access management in Active Directory / Microsoft 365.
  • Escalate complex technical issues to senior engineers or vendors as required.
  • Maintain accurate documentation.
• Desired Candidate Profile