Network Manager at CLASS TECHNOLOGY SOLUTIONS LTD
Handcross RH17, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

27 Aug, 25

Salary

40000.0

Posted On

28 May, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Apple, It Sector, Cisco, It, English, Interpersonal Skills, Microsoft, Management Skills

Industry

Information Technology/IT

Description

DISCLAIMER: APPLICANT MUST HAVE THE RIGHT TO WORK IN THE UK, NO SPONSORSHIP AVAILABLE.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK, and are looking for a Network Manager to be based at one of our client sites.

QUALIFICATIONS AND SKILLS:

GCSE Grade 5 or above in Maths and English [CHECK]
A-Level, BTEC, NVQ, or T-Level in a relevant subject
Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.
3 - 4 years experience in an IT Support environment
Solid understanding of wired and wireless networks and devices
Ability to work independently and as part of a team under pressure
Impeccable attention to detail and commitment to quality
Experience in the education sector is desirable
Technical troubleshooting and problem management skills
Interpersonal skills sufficient to assist non-technical users of IT
Ability to assess and re-prioritise workloads when circumstances or demands change
Ability to take the initiative when necessary

Responsibilities
  • Ensure a consistent IT support service is delivered to the site. Establish and maintain high quality learning facilities and assist in planning their future development.
  • Provide overall responsibility for CTS’s IT service at the site as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential system issues and escalating unresolved problems.
  • Provide detailed specialist advice and guidance as required to the client on IT requirements.
  • Work with CTS Account Managers to highlight system updates and improvements in line with site longer term plans, strategies, or
  • Oversea the training and up-skilling of the CTS staff on site.
  • Prioritise staff workloads, mentor, advice and train junior staff on appropriate working practices & procedures.
  • Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
  • Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
  • Be aware of and comply with policies and procedures relating to child protection, Safeguarding, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
  • Set up and check hardware and software for normal operation.
  • Build and configure networked PCs, this could be a standalone setup or via image deployment.
  • Perform maintenance on user accounts, site servers, and cloud platforms.
  • Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
  • Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
  • Manage active network components including switches, routers and firewall.
  • Follow processes and tasks described in site/client disaster recovery and maintenance plans.
  • Ability to effectively communicate (verbally and in writing) technical information at an appropriate level to the required audience.
  • With the CTS Account manager and Senior Engineer, maintain and regularly review whole site system contingency plans.
  • Follow instructions to test site backup and malware protection procedures. helpdesk and investigated as required.
  • Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements.
  • Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
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