SALARY: $75,000 - $80,000 PER YEAR PLUS SUPERANNUATION (DEPENDING ON EXPERIENCE)

• Premium Service Management!
• Diverse Responsibilities and Growth Opportunities!
• Drive Client-Centric Excellence!

AT RAPPORT WE BELIEVE THAT EVERY GUEST EXPERIENCE SHOULD BE UNIQUE. WE ARE SPECIALISTS IN PROVIDING A RANGE OF FULLY MANAGED FRONT AND BACK-OF-HOUSE GUEST SERVICES INCLUDING RECEPTION AND CONCIERGE. OUR AMBASSADORS KEY FOCUS IS TO ENSURE OUR CLIENTS AND GUESTS ENJOY A REMARKABLE EXPERIENCE; ANTICIPATING THEIR NEEDS – EVEN BEFORE THEY DO, SAVING PRECIOUS TIME AND ENHANCING THE GUEST EXPERIENCE.

As the Network Office Manager, you will play a key role in ensuring the smooth operation of our Melbourne portfolio. You’ll manage a team, build strong relationships with clients, and proactively lead projects to enhance client satisfaction and operational efficiency. The position offers a unique opportunity to contribute to a dynamic environment while overseeing multiple office locations, ensuring the highest standards of service delivery and client satisfaction.

• Lead, mentor, and coach a team of operations professionals, ensuring high performance and a collaborative environment
• Manage audits, floor plans, and projects related to office spaces, while proactively identifying opportunities for improvement
• Support client-facing teams by managing weekly calls, tracking project progress, and responding to ad-hoc requests within Service Level Agreement (SLA) timeframes
• Act as the point of escalation for key issues, addressing and resolving challenges efficiently
• Oversee office events, power-downs, and other significant projects, ensuring deadlines and client expectations are met
• Ensure consistent delivery of high-quality service and contribute to meeting client KPIs and service level expectations