The Network Officer is responsible for the strategic development, optimization, and management of the company’s service provider network. This role involves identifying potential new service providers, maintaining high-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data-driven insights to improve network performance, reduce costs, and support business growth.
Reporting: Operations Manager

7. CUSTOMER EXPERIENCE ENHANCEMENT:

• Work closely with the customer service team to ensure seamless service delivery.
• Use customer feedback to refine provider selection and performance metrics.
• Implement quick resolution protocols for critical issues to improve customer satisfaction.

QUALIFICATIONS:

• Bachelor’s degree in business administration, operations management, or related field.
• Proven experience in network management, vendor relations, or operations.
• Strong negotiation, communication, and analytical skills.
• Knowledge of CRM systems and data analysis tools preferred.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

• Network Expansion and Optimization:
• Identify potential new service providers and assess their capabilities.
• Develop strategic partnerships with high-quality providers to enhance service coverage.
• Optimize the existing provider network to reduce service costs and improve efficiency.
• Implement tiered provider systems to prioritize high-performing service providers.