Network Operation Coordinator at SCI Career Site

, , Indonesia -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Management, Network Support, Troubleshooting, Customer Service, Strategic Planning, Continuous Improvement, Microsoft Windows Server, Active Directory, Networking Products, Cisco Meraki, F5 Load Balancers, Bandwidth Management, Packet Analyzers, Cultural Awareness, Application Development

Industry

IT Services and IT Consulting

Description

Network Operation Coordinator Child Safeguarding: Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing the police checking/vetting process staff. Role Purpose: In the capacity of an IT & Network Coordinator at the Jakarta Office, reporting to the Tech & Digital (TD) Sr. Manager, your core objective is to drive enhancements in business processes. This involves ensuring the smooth daily operation of IT-related equipment, networks, and services across both the Jakarta and Field Offices. Your responsibilities encompass a spectrum of activities, including monitoring, maintenance, troubleshooting of IT systems, Emails & Access, Routers and any other IT network peripherals also maintaining effective communication with external technology solution providers. Working closely with the TD Sr. Manager, you will play a pivotal role in proposing solutions, guiding their implementation, instigating changes, and fostering a culture of continuous improvement within the IT domain. Your role extends to being the primary point of contact for IT support within the Jakarta Office. Additionally, you will extend first and second-line support to field office teams, enabling them to develop self-reliance. This role requires adeptly navigating various field offices and collaborating with stakeholders of diverse expertise. To excel, you must possess self-driven initiative and a readiness to adapt. Your role will involve offering guidance and support to intricate field offices within the organization's operation, entailing a willingness to travel to these locations. In times of significant humanitarian crises, you should anticipate assuming responsibilities beyond your standard role and adjusting your working hours as needed. What You will to do: Strategic Development and Customer Service: Contribute to the organization's objectives, mandate, and theory of change through strategic planning and execution. Ensure exceptional customer service to Members and donors, fostering collaborative relationships. Organizational Growth and Performance: Collaborate on achieving Save the Children's strategy, global initiatives, and growth targets. Participate in building a forward-looking organization that harnesses the potential of our people and their commitment. Continuous Learning and Organizational Culture: Foster an environment of continuous learning, encouraging staff development and accountability. Support the cultivation of an organizational culture aligned with our values, promoting high performance. IT Infrastructure Support and Management: Provide 1st level IT infrastructure support, including preventive maintenance and troubleshooting. Manage IT systems, administration, licenses, email, and network infrastructure. Maintain IT inventory and provide technical reviews for procurement. End User Training and Support: Develop and provide IT training materials to empower users in line with IT Essential Standards. Deliver effective IT support and knowledge transfer to users. Emergency Response and Project Management: Contribute to emergency response activities and financial/budget management. Collaborate in addressing potential emergencies across all areas. Emergency Response Management: Be part of project activities, financial and budget management when there is a need to respond to any potential emergencies at all areas Additional job responsibilities The role may require additional duties as deemed reasonable, based on the post holder's skills and experience. What We Need: Minimum S1 in IT or engineering or 5 years experience on managing IT Network & Server. Experience And Skills Essential: Experience working in Microsoft Windows Server system with Active Directory environment Experience working with networking products (Router, Firewall, CoreView etc) Having advance knowledge in: Cisco Meraki, F5 Load Balancers, Bandwidth Management, NMS tools, Packet Analyzers, WLC, DWDM, Metro-e, MPLS, SD-WAN Strong results orientation, with the ability to challenge existing mindsets Fluency in writing and speaking in English. Desirable: Exposure to the non-profit sector and/or developing countries is preferred. Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures. Experience in Application development desirable Location: Jakarta Save the Children encourages qualified candidates to apply regardless of religion, race, gender, sexual orientation, or disability.

Responsibilities

The Network Operation Coordinator is responsible for ensuring the smooth daily operation of IT-related equipment, networks, and services across the Jakarta and Field Offices. This includes monitoring, maintenance, troubleshooting of IT systems, and providing support to field office teams.