NETWORK OPERATION SUPPORT - BARRIE:

On behalf of our Banking client, Procom is searching for a Network Operation Support - Barrie for a 12 month role. This position is onsite at our client’s Barrie, Ontario office.

NETWORK OPERATION SUPPORT - BARRIE - JOB DESCRIPTION:

The role involves providing senior-level support for the Bank Group network infrastructure, including incident management and support of LAN, MAN, WAN, and other network solutions. The candidate will work in a fast-paced environment, reacting to network anomalies using various monitoring tools to ensure service availability.

NETWORK OPERATION SUPPORT - BARRIE - MANDATORY SKILLS:

• CCNP (R&S) certified with a minimum of 3 years of troubleshooting experience or CCNA certified with a minimum of 5 years of troubleshooting experience
• Experience with Cisco routing and switching
• Strong troubleshooting experience and break-fix skills
• Network analyst experience
• Strong communication skills, both verbal and written
• Experience with network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi)
• Strong team player, self-motivated, and able to multi-task

NETWORK OPERATION SUPPORT - BARRIE – NICE-TO-HAVE SKILLS:

• Experience with Cisco Viptela SDWAN/Aruba SDWAN
• Experience with Cisco ACI
• Experience with Palo Alto Firewalls
• Experience with F5 Load Balancers
• Experience with VMware NSX

• Manage day-to-day deliverables during shifts under the direction of the NOC Shift Leader
• Provide strong technical support and ensure NOC processes and procedures are followed
• Collaborate with the Shift Leader to manage the queue and work intake
• Engage in high-priority incidents and provide support
• Support incident, change, and problem management processes
• Manage incident queue and prioritize incidents based on critical devices
• Develop team members and provide feedback
• Assess training needs, process gaps, and improvement suggestions