Network Operations Associate

at  Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
The network operation center is the customer advocacy headquarters that ensures all Rogers’s services are delivered effectively and efficiently while maintaining the highest Quality of Service for our customers. The NOC specialists are technological talented leaders that will be directly involved with proactively minimizing customer service impact. To accomplish this goal, they will utilize automation tools and applications to reduce operational iterations. In turn, the efficiencies gained will allow the specialist to be engaged in more cutting edge and innovative initiatives such as AI, ML, Cloud, 5G, Edge computing and others.

WHAT YOU WILL BE DOING:

• Troubleshoot and provide network monitoring on all core and edge network elements.
• Analyze voice/data traffic and re-route as needed in order to ensure we maintain our benchmarked ASR/ACD and uptime.
• Ensure that carriers and vendor are meeting service level targets.
• Provide first level support for all wholesaler tickets.
• Provide second level support for all technical support tickets.
• Create and maintain documentation on our internal wiki.
• Work with internal departments in order to identify and improve efficiency.
• Perform nightly maintenances in accordance with approved MOP from our Engineering team.
• Act as Smart Hands for various Departments at our Data Centres with occasional lifting

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 61 Wildcat Road (7883), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Information Technology
Requisition ID: 318500
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Technology