Network Operations Center (NOC) Associate - OIT at Emory University

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Services, Troubleshooting, Documentation, IP Protocol, Ethernet, Linux, Unix, Wireshark, Tcpdump, IT Security, DHCP, DNS, Incident Management, Service Management, Scripting, Coding

Industry

Higher Education

Description

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description The Network Operations Center (NOC) Associate is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices. In the Network Operations Center, the analyst will also monitor critical processes for Emory's enterprise-wide systems and applications, and address interruptions and failures. KEY RESPONSIBILITIES: Reporting to the NOC Manager, Run or Build Manager of Network Services, the NOC Associate interacts with others to resolve issues within a timely manner. Installs, configures, maintains, and troubleshoots network services and devices. Interacts with customers to resolve network issues. Performs inspections and upgrades. Develops and maintains documentation. Has strong technical aptitude about troubleshooting and testing activities related to network services. Has the aptitude to perform troubleshooting, testing, scripting and coding. Assists with systems, and executes modifications/changes to configurations within change control guidelines. Performs other related duties as required. MINIMUM QUALIFICATIONS: A high school diploma or equivalent, and relevant IT coursework. PREFERRED QUALIFICATIONS: IP - Understanding of the OSI network model and the mechanics of the IP Protocol Ethernet - Understanding of the OSI network model and the mechanics of Ethernet Layer 1 - Understanding of transmission media Linux/Unix shell/cli orientation or experience Experience or exposure to Ethernet & IP protocol analyzers like Wireshark, tcpdump, etc. General understanding of IT security challenges as they relate to data networking Awareness of network monitoring protocols and their use Ability to display an aptitude for learning and a troubleshooting, and debugging mindset Practical knowledge of DHCP in operational environments Understanding of DNS requests and the types of available records needed to meet user needs Experience with incident management systems to track and manage workflow Understanding of Service Management practices in an operational setting Willingness to learn new technologies and maintain industry knowledge Understanding of the importance of diligence in documentation in an operations setting NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.

Responsibilities

The NOC Associate supports the configuration, installation, maintenance, and troubleshooting of network services and devices. They monitor critical processes for Emory's enterprise-wide systems and applications, addressing interruptions and failures.