Network Operations Center (NOC Engineer) at CallTek

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Monitoring, Incident Response, Escalation Management, SolarWinds, PRTG, Nagios, Zabbix, Root Cause Analysis, Firmware Updates, Configuration Changes, VLANs, BGP, OSPF, Wireshark, SD-WAN, Security Operations

Industry

IT Services and IT Consulting

Description

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams. Key Responsibilities Network Monitoring & Performance Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos Analyze performance trends, bandwidth, latency, packet loss, and KPIs Maintain monitoring thresholds, alert policies, and SLA metrics Incident & Problem Management Respond to alerts and outages within SLA timeframes Perform triage, diagnosis, and manage incident lifecycle Conduct root cause analysis and document lessons learned Track trends and recommend preventive measures Escalation Management Serve as primary escalation point for Tier 1 and Tier 2 support team. Escalate complex issues to Tier 4 engineers and specialized teams Coordinate vendor support and facilitate bridge calls during major incidents Manage communication between technical teams, management, and stakeholders. Network Operations & Maintenance Execute firmware updates, patches, and configuration changes Configure routers, switches, firewalls, load balancers, wireless controllers Implement VLANs, access control policies, and VPN connections Perform change management and maintenance window activities Troubleshooting & Support Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP) Analyze traffic using Wireshark, tcpdump Address DNS, DHCP, firewall, NAT, and VoIP issues Work on SSID requests, conference issues and other special requests Security Operations & Compliance Monitor security event logs and SIEM alerts for potential threats or breaches Implement and maintain network security policies and access control lists (ACLs) Respond to security incidents and coordinate with security operations team Perform security vulnerability assessments on network devices Ensure compliance with organizational security standards and regulatory requirements Maintain audit logs and documentation for compliance reporting Participate in security incident response procedures Field Technician Coordination & Dispatch Work with field technicians and coordinate tech dispatches for: PMS (Property Management System) troubleshooting and connectivity issues WiFi site surveys, coverage analysis, and wireless optimization 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology Coordinate on-site troubleshooting activities and vendor escalations Documentation & Collaboration Maintain network documentation, topology diagrams, SOPs Create post-incident and RCA reports Participate in capacity planning and continuous improvement initiatives Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network Bachelor's degree in Computer Science, Information Technology, or related field. 1+ years of network operations or NOC experience Incident management and escalation handling Experience coordinating with field technicians and dispatch operations Strong communication and problem-solving abilities Calm under pressure during critical incidents Team collaboration and mentoring skills Time management and prioritization Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking related certifications (CompTIA Network+, CWNA, Fortinet NSE) Willing to work onsite. Willing to work on a shifting schedule. Free one meal a day Emergency Loan and Other Financial Assistance Program Free 24 Hours snacks and beverages Health Insurance Health Subsidy Interest-Based Clubs Life Insurance Team Socialization Allowance Perfect Attendance Bonus Year-End Performance Bonus Plan(Company discretion) And much more

Responsibilities

The NOC Engineer is responsible for ensuring 24/7 network availability through monitoring, incident response, and managing escalations while maintaining SLAs. Key duties include executing network operations, maintenance tasks like firmware updates, and troubleshooting across various network technologies.