At Aunalytics, we strive to be the technology infrastructure and primary advisors powering analytics and IT innovation for legacy businesses. We provide a spectrum of services from cloud infrastructure and IT services to advanced analytics and AI, all designed to empower businesses to harness the potential of technology and data. We provide the tools to not only help them survive, but to thrive in the data-driven future, enabling businesses to pioneer innovation while retaining their essence. We also understand that legacy businesses don’t just need technology tools; they require the guidance and expertise to navigate the complexities of adopting innovation. That’s why our meticulously crafted analytics and IT services go beyond software and hardware. We seamlessly integrate technology with strategic analysis, counsel, and hands-on management rooted in years of experience. Each business is unique, and our approach reflects that, ensuring a holistic solution that empowers legacy organizations to embrace innovation with confidence.

POSITION OVERVIEW

Our Network Operations Center (NOC) team is the frontline defense against network disruptions, ensuring the stability, security, and performance of our clients’ environments around the clock. Operating 24/7, the NOC proactively monitors network health, detects anomalies, and takes swift action to prevent or resolve issues.
As a NOC Technician, you will be responsible for troubleshooting and remediating network and system support incidents, often identified through monitoring and management tools. In addition to proactive monitoring and problem resolution, this role includes answering client calls during the organization’s after-hours period, providing responsive and professional support when it’s needed most.

REQUIRED SKILLS:

• Degree in a technical field strongly preferred, but not required
• Minimum of one year of experience in IT support, help desk functions, or a related technical role ideally in an MSP setting.
• Engineer-level or Vendor certification preferred (i.e. MCSE, CCNP, MCITP)
• Basic understanding of networking / troubleshooting
• Tech savvy with an ability to quickly learn new technical concepts and skills
• Highly developed customer service skill set
• Strong technical knowledge of various systems, software, and hardware (including troubleshooting and setup) using RMM and other dashboard tools
• Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.
• Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
• Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems
• Share our values: growth, relationships, integrity, and passion