Capita’s Network Operations Centre in Belfast is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will bring strong technical expertise, leadership capability, and a commitment to customer excellence within a shift-based environment.

Role Overview
As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You will act as a key escalation point, drive process improvements, and maintain strong relationships with internal and external stakeholders.

JOB DESCRIPTION:

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

ESSENTIAL:

• Ideally holds or is seeking Cisco CCNA or Juniper JNCIA certification.
• Experienced working within an ITIL based Service environment with ITIL knowledge – ideally certified to a minimum of Foundation level.

ROLE LEVEL – B

Rolling shift pattern 7am-7pm x 4 on 4 off repeated and then 7pm-7am x 4 on 4 off repeated.
As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You will act as a key escalation point, drive process improvements, and maintain strong relationships with internal and external stakeholders

WHAT YOU WILL BE DOING:

• Monitoring network performance metrics, such as latency, packet loss, and throughput, to identify any issues or anomalies. Verify Priority and reallocate as necessary
• Performing technical configurations and troubleshooting faults on devices including routers, switches, firewalls etc. Ensure appropriate and timely progression through to resolution
• Escalation of complex issues to higher-level engineers or vendors for resolution, providing detailed information on issues and any troubleshooting steps taken
• Ensuring all support requests are updated regularly, customers are informed of progress regularly, and where required conduct handovers to 24/7 shift-based colleagues.

JOIN US AND DISCOVER A CAREER WITH PURPOSE. #CAREERSWITHPURPOSE

Customer first, always‍ Fearless innovation✅ Achieve together Everyone is valued

WHAT WE HOPE YOU’LL DO NEXT:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.