Network Operations Centre (NOC) Engineer at KMS Technology

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Networking Fundamentals, Operating Systems, Monitoring Tools, Troubleshooting, Communication, Teamwork, Documentation, Incident Response, Tool Management, Escalation, Self-learning, Adaptability

Industry

Software Development

Description

Company Description KMS Technology is a strategic engineering company helping businesses turn bold ideas into high-impact solutions - faster. Founded in 2009 as a U.S.-based services company, we’ve grown into a global organization with locations in the US, Vietnam, and Mexico. KMS is trusted globally for the quality of our engineering and consulting services. We bring deep expertise in product development and quality assurance, AI-native engineering, and delivery excellence to every engagement. Our mission is to help customers build what’s next—accelerating innovation, crafting brilliant solutions, and creating real-world impact. At KMS, we believe sustainable growth is built on the success of our clients and employees and in making a lasting contribution to our communities within 3 main business sectors: Enterprise software development services: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions Healthcare technology solutions: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors Banking, Financial Services & Insurance (BFSI) technology solutions: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality Job Description The Network Operations Centre (NOC) Engineer is the front line of defense, responsible for ensuring the continuous availability and optimal performance of all critical services and network infrastructure. This role involves proactive monitoring, rapid incident response, initial diagnosis, and efficient escalation of technical issues to maintain service reliability for our customers. Key responsibilities Continuous Monitoring: Proactively monitor and diagnose the performance and health of all network services. Rapid Incident Response: Act as the first line of support, troubleshooting and resolving initial network, latency, and application incidents. Tool Management: Ensure the stability and accuracy of operational monitoring and alerting systems. Escalation: Timely and effective escalation of complex incidents to specialized senior teams. Documentation: Contribute to SOPs and generate performance and incident reports. Teamwork: Collaborate effectively across technical teams (Infrastructure, Development) to ensure 12/7 service availability. Qualifications General Requirements Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Communication: Intermediate level of English (written and verbal) is essential. Experience Level: 1-2 years of experience in a NOC, Technical Support, or System Administration role, or proven ability to quickly learn. Aptitude: Ability to self-learn, troubleshoot, and adapt to new monitoring and network technologies quickly. Technical Requirements Networking Fundamentals: Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, routing, switching, firewalls). Operating Systems: Experience with system administration basics on Linux or Windows Server environments. Monitoring Tools: Proficiency in using standard network and application monitoring/alerting systems (e.g., SolarWinds, Datadog, Splunk, Zabbix, Nagios, etc.). Troubleshooting: Experience with diagnostic tools (e.g., Wireshark, traceroute, ping, netstat) to pinpoint the cause of connectivity issues. Nice to Have Cloud Exposure: Basic familiarity with cloud environments (Azure/AWS/GCP). ITSM Tools: Experience working with ITSM systems like Jira Service Desk or ServiceNow. Certifications: Relevant industry certifications such as CompTIA Network+ or ITIL Foundation. Additional Information Perks You'll Enjoy Working in one of the Best Places to Work in Vietnam Building large-scale & global software products Working & growing with Passionate & Talented Team Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting Attractive Salary and Benefits Two performance appraisals every year and performance bonus Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia. Flexible working time Various training on hot-trend technologies, best practices and soft skills Premium healthcare insurance for you and your loved ones Company trip, big annual year-end party every year, team building, etc. Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming… Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,… Free in-house entertainment facilities (foosball, ping pong, gym…), coffee, and snack (instant noodles, cookies, candies…) And much more, join us and let yourself explore other fantastic things!

Responsibilities

The NOC Engineer is responsible for ensuring the continuous availability and optimal performance of all critical services and network infrastructure. This includes proactive monitoring, rapid incident response, and efficient escalation of technical issues.