You'll be responsible for providing Tier 2 network operational support within a large, complex enterprise environment, acting as a key escalation point for network incidents and ensuring network services remain stable, available and effective. From troubleshooting connectivity and performance issues through to supporting major incidents and network changes, you'll play an important role within a global Network Operations Centre.

Day to day duties include:

• Provide Tier 2 support across a large-scale enterprise network environment.
• Monitor, troubleshoot and resolve network performance and connectivity issues.
• Act as an escalation point for complex network incidents.
• Support Major Incident Management, working with technical teams to identify and resolve network-related issues.
• Troubleshoot network traffic, firewall blocks and connectivity issues.
• Support network changes and the transition of new or upgraded network services into BAU.
• Manage incidents, problems and changes through ServiceNow.
• Create and maintain network diagrams, technical documentation, procedures and support runbooks.
• Work with third-party vendors to resolve issues and maintain supported network devices.
• Identify opportunities to automate manual tasks and improve NOC operations.
• Provide technical guidance and support to other members of the NOC team.
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