Day to day duties include:

• Provide Tier 2 support across a large-scale enterprise network environment.
• Monitor, troubleshoot and resolve network performance and connectivity issues.
• Act as an escalation point for complex network incidents.
• Support Major Incident Management, working with technical teams to identify and resolve network-related issues.
• Troubleshoot network traffic, firewall blocks and connectivity issues.
• Support network changes and the transition of new or upgraded network services into BAU.
• Manage incidents, problems and changes through ServiceNow.
• Create and maintain network diagrams, technical documentation, procedures and support runbooks.
• Work with third-party vendors to resolve issues and maintain supported network devices.
• Identify opportunities to automate manual tasks and improve NOC operations.
• Provide technical guidance and support to other members of the NOC team.

Key Skills & Experience:

• Previous experience as a NOC Engineer, Network Operations Engineer, Network Support Engineer or similar.
• Strong hands-on experience supporting and troubleshooting enterprise network environments.
• Experience with Cisco networking technologies, including IOS and/or Nexus.
• Experience with Juniper networking technologies.
• Experience supporting firewalls, ideally Palo Alto and/or Cisco ASA.
• Knowledge of WAN, DNS, DHCP, VPN and IPsec technologies.
• Experience supporting major incidents and troubleshooting complex network issues.
• Strong documentation, communication and problem-solving skills.
• Experience working within incident, problem and change management processes.
• Ability to remain calm and effectively prioritise issues within a fast-paced operational environment.