Network Operations Engineer at IREN

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Operations, Troubleshooting, Incident Response, Network Monitoring, Network Optimization, Hardware Maintenance, Performance Monitoring, Network Security, Vendor Management, Documentation, Fortinet, FortiGate, FortiSwitch, Cisco Nexus, Cisco Firepower, HPC Operations

Industry

technology;Information and Internet

Description

Job Type: Full-time | Location: Fort-Worth | Department: IT | Reporting to: Senior Manager, Technical Operations Center | Work Location Type: #hybrid IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada. The Network Operations Engineer will provide tier 2 response to site and customer impacting events across the IREN Fleet. They will be responsible for resolving complex technical issues escalated by on site support, working with vendors and product teams as appropriate to expedite resolution. This role involves troubleshooting all layers of our network and HPC operations, documenting incidents, and escalating complex issues to leadership, when appropriate. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in. * A minimum of 3-5 years of directly related experience, ideally in data center operations or similar work environment. * Core network and computer troubleshooting skills (CCNA, CompTIA Network+ / A+, etc.) * Experience or certifications with Fortinet products, including FortiGate, and FortiSwitch, are highly desirable. Candidates with transferable skills from Cisco's Nexus and Firepower product line are encouraged to apply. * Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers and various personnel. * Post-secondary education in a relevant field such as computer troubleshooting, and repair is considered an asset. * Previous experience as part of a network operations or response team (NOC, SOC, etc.) a strong asset * Response, triage, and resolution of network incidents as part of a 24x7 365 response team; Supporting escalations to Teir 3 product operations, when appropriate. * Network Management and Optimization: Oversee and maintain all network monitoring and alerting systems within the datacenter, ensuring high availability and efficiency. * Troubleshooting and Problem Resolution: Rapidly identify and resolve network-related issues, minimizing downtime and ensuring continuous network performance. * Hardware Maintenance and Management: Supervise the upkeep and operation of network hardware switches, and firewalls to ensure optimal functionality. * Performance Monitoring: Regularly monitor network performance, identify areas for improvement, and implement strategies to enhance network reliability and speed. * Security Oversight: Ensure robust network security to protect data and prevent unauthorized access. * Collaboration with External Providers: Work with third-party service providers for specialized network support and resolutions. * Documentation and Procedures: Create and maintain comprehensive operational procedures and workflows for network management. * Support the systems repair teams with installation and management of support systems. At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader total rewards package, thoughtfully designed to support your health, well-being, and long-term success. Compensation * Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive). * Relocation or Living-out-allowance / per diem (as appliable and based on successful candidate circumstances) Health & Wellness * 100% company paid health insurance premiums(medical, dental, and vision)for employees, 75% company paid coverage for dependents * Company-paid short-term and long-term disability insurance * Voluntary life, critical illness, and accident coverage available * Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan * Employee Assistance Program and wellness resources Retirement & Financial Wealth * 401(k) retirement plan with company match * Access to financial planning and legal services Time Off & Leave Programs * Paid Time Off (PTO) and paid holidays Growth & Development * Internal skills training and advancement pathways * Professional development to support certifications, continuing education, or role related training Community & Culture * Company events and team-building activities We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need! IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation. IE US Operations, Inc. “IREN” participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.  [https://www.iren.com./]

Responsibilities

The Network Operations Engineer will provide tier 2 response to site and customer impacting events across the IREN Fleet, resolving complex technical issues escalated by on-site support and working with vendors to expedite resolution. This role involves troubleshooting all layers of network and HPC operations, documenting incidents, and escalating complex issues to leadership when necessary.