ABOUT MEGAPORT

Megaport has transformed the way IT gets connected. We’re global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We’re also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

THE ROLE

This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand. Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.

WHAT YOU’LL BE DOING

• Operations and maintenance of Megaport’s next-generation network
• Major network and Level 3 customer incident fault resolution
• Network capacity management activity ensuring availability, forecasting/planning & deployment
• Document all work completed in Megaport’s OSS/BSS systems
• Ensure appropriate monitoring is implemented for network equipment
• Maintain technical relationships with vendors and internal engineering teams
• Provide escalation support for network operations centre staff, sales, deployment, and other business units
• Provide technical summaries of proposed, planned, and completed technical work
• Evaluation, testing, and certification of new network hardware, systems and software
• Development and delivery of training to Network Operations staff
• Work with Engineering on network enhancement projects