Job Title: Network Operations Engineer 1 Yr Contract to Hire
Location: Costa Rica (Remote)
Department: Global IT Infrastructure
Reports to: Global Network Manager

POSITION OVERVIEW:

The Senior Network Operations Engineer is a key member of the global network team, responsible for supporting and securing the global enterprise network infrastructure through expert-level troubleshooting, advanced operational support, and automation. This role emphasizes high-level hands-on problem resolution, network health, and configuration integrity. Candidates should bring deep experience troubleshooting Cisco platforms (including FTD, SD-WAN, Catalyst WiFi, Firepower, and ISE), strong scripting skills for automation, and a proactive mindset toward network reliability and performance.

COLLABORATION & KNOWLEDGE SHARING

• Provide remote guidance and support to market-level network engineers during on-site tasks.
• Create and update documentation for operational procedures, remote support processes, troubleshooting guides and physical and logical network diagrams using Visio.
• Conduct knowledge-sharing sessions and training for regional analysts on tools and procedures relevant to their environments.
• Assist with ISP and external provider escalations as needed.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 5+ years of experience in global enterprise network operations and troubleshooting.
• Deep hands-on expertise with:
• Cisco Firepower Threat Defense (FTD)
• Cisco SD-WAN (vManage, vBond,
• Cisco Catalyst WiFi (including 9800 series controllers)
• Cisco Identity Services Engine (ISE)
• EAP-TLS authentication and secure WiFi integration
• Site-to-Site and Remote Access VPNs on Firepower
• Extended Detection and Response (XDR).
• Proficient in Python scripting and use of APIs for network automation.
• Experience with network monitoring tools (SolarWinds or similar).
• Strong understanding of TCP/IP, routing, switching, and firewall concepts.
• CCNP or equivalent certification required; Cisco Certified Specialist (Security or Wireless) or DevNet Associate a plus.
• Strong documentation and communication skills with the ability to collaborate across time zones.
  Job Types: Full-time, Temporary
  Contract length: 12 months

Application Question(s):

• Salary expectation (dollars)

Language:

• English (Required)

Application Deadline: 09/05/202