Network Operations Manager at Vodafone United States

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Management, Customer Satisfaction, Problem Solving, Analytical Skills, Team Leadership, GSM, UMTS, LTE, RAN, PS-CS Core, Backhaul, Troubleshooting, KPI Management, SLA Management, Communication, Operational Awareness

Industry

Telecommunications

Description

Responsible for managing the entire Network team within the organization. Ensures the team operates efficiently, delivers high levels of internal and external customer satisfaction, and adheres to company policies and procedures. . Accountable for maintaining uninterrupted communication, establishing and monitoring the required infrastructure, and delivering the best network experience to our customers. Manages the teams responsible from Network Experience Management who deals with network related customer complaints Manages the team who is responsible for Operation and Maintenance of Infrastructure of Kucukkaymaklı MTX and Ortakoy DC Monitor alarms related with entire PS Core-CS Core network , Roaming links (SGSN, GGSN, Charging Gateways, MSS , MGW, firewall etc) and take necessary actions to resolve the problem on a 7 day, 24 hour basis Manages the teams responsible from Level-1,2 trouble shooting activities for CS/PS Core network elements faults. Follow defined routines Manages the teams responsible from Accountable for objective determination of fault monitoring and first line maintenance operations for RAN and Transport. Manages the teams responsible from maintain the radio and backhaul network for Network strategy and achieve agreed KPI and SLAs . Responsible to communicate and redirect problems to other groups (BSS Operations, IN, VAS, or other operators or service or equipment suppliers) in case the probable cause is located in other domains Ensure the performing of 7 days /24 hours continues monitoring and First Line Maintenance activities of CELL,SITE,BSC, TRAU,RNC elements for all 2G and 3G network To set and achieve KPIs and SLAs of Radio Access Network (RAN) for Level 1&2 alarms 7days /24 hours in all 2G and 3G network elements in line with Network Strategy. Responsible for 2G & 3G & 4G & 5G Network Core & RAN & Transmission Planning Graduated from engineering Department(Electrical/Computer) Min.  Significant experience in GSM/UMTS/LTE where at least 5 years of it is in the RAN, PS-CS Core and Backhaul domains.  Experience in leading a team handling multiple projects.  Strong analytical skills and problem-solving abilities, ability to multi-task  Analytical thinking and capable to work in an ever changing environmentElectrical/Mechanical Engineer Customer oriented, result oriented, emphatic, good relationship with customers, customer satisfaction oriented Team work, innovative, adaptable, Operational awareness Solutions driven

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Responsibilities

The Network Operations Manager is responsible for managing the entire Network team, ensuring efficient operations and high levels of customer satisfaction. This role includes monitoring network infrastructure and addressing customer complaints related to network performance.