Network Operations Technician - Journeyman at Oneida Total Integrated Enterprises

Wichita Falls, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

33.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Operations, Network Engineering, Incident Ticket Response, Network Triage, IT Hardware Troubleshooting, IT Software Troubleshooting, System Administration, Security Patching, OS Upgrades, Infrastructure Support, Configuration Documentation, IAVA Patching, Cisco Configuration, Router Configuration, Switch Configuration, Root Cause Analysis

Industry

Facilities Services

Description

Description Oneida Technology Services (OTS) Group has an immediate opening for a Network Operations Technician - Journeyman in Wichita County, TX at Sheppard AFB. Key Responsibilities: Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance. Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles. Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications. Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure. Performs system patching and IAVA patches to network routers and switches. Performs Cisco or equivalent and software upgrades. Develops and updates configuration templates for switch and router installs. Applies configuration templates for initial switch and router installs. Troubleshoots systems, documents failures and accessibility problems within the network for our services. Monitors network performance against current outages. Develops and leverages network TTPs and SOPs to close tickets. Provides training as required on network operations TTPs, and SOPs. Supports engineering designs and data calls. Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale. Works independently with some supervision. Performs Network ticket resolution. Uses administrative access to the network to stage new switches, routers. Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems. Routes Service Requests to the appropriate organization required for incident resolution. Performs root cause analyses. Requirements Minimum Qualifications: Education & Experience: Technical BA/BS with a minimum of 5 years performing as a Network Engineer on large, complex programs High School diploma or associate degree with a minimum of 7 years performing as a Network Engineer on large, complex programs Specific Skills: Experience supporting DoD projects, specifically network modernization projects General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint Preferred: ITIL v3 or ITSM experience CCNA Juniper Certifications: DoD 8570 IAT III Baseline Certification (Security + or CCNA-SEC) Clearance: Secret Compensation Range: $30-33/ Hour + Benefits About Us: The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide. Our family of companies includes: Oneida ESC Group (OESC) Oneida Professional Services (OPS) Oneida Total Integrated Enterprises (OTIE) Mission Support Services (MS2) Sustainment & Restoration Services (SRS) Oneida Engineering Solutions (OES) General Mechanical Corporation (GMC) LG2 Environmental Solutions (LG2) Oneida Environmental (OE) We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions. Equal Employment Opportunity: Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics. Oneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-verify.gov/ Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Responsibilities

The technician will observe legacy network behavior, respond to incident tickets, perform network triage, and resolve IT hardware and software infrastructure issues using systems analysis techniques. Responsibilities also include system administration, applying security patches, maintaining configuration documentation, and supporting new infrastructure projects.