Infosys is seeking Network Planner Systems Engineer for Telecom Planning and Operation projects. This role requires close partnership and collaboration with teams involved in telecom Service Delivery lifecycle and Subject Matter Experts.

Required Qualifications:

• Candidate must be located within commuting distance of Richardson, TX or be willing to relocate to the area. This position may require travel within the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 months of Information Technology experience
• At least 6 months of experience in Telecom Operations and maintenance like Order Entry, Design, Offnet or Transport/IP in disconnect area.
• Experience in Testing and troubleshooting on layer 1 and Layer 2 of OSI model (Ethernet/SONET 1G, 10G, 100G, STM1-1/OC3, STM-4/OC12, STM-16/OC-48, E1/T1).
• Setup/Drive weekly/monthly review calls with management and clients for reviewing metrics, progress, and challenges.
• Designing, configuring, and maintaining secure and efficient network systems.
• Network Implementation, Optimization, Change Management, and Implementation Plan and install expansion gears. Upgrade existing equipment to meet current demands and propose additional equipment for future growth.
• High Level and Low-level Design
• Ensure quality assurance on all disconnect procedures being performed correctly to mitigate human error outages and maintain overall disconnect cost optimization, Provisioning and Troubleshooting on Multi-vendor environment
• Collaborate, support, and execute various disconnect projects to ensure timely disconnection for site decoms for clients.
• Perform RCA for missed metrics and implement improvement plan.
• Propose/Drive operational automation initiatives for optimizing Delivery cycle.
• Own and maintain client(s) technical documentation.
• Experience and desire to work in a Global delivery environment.
• Must be able to work in 24x7 production support environment.
• Participate in an on-call rotation for assigning/tracking work outside of normal business hours.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Receive and respond to incoming calls, messages, and work orders related to networking and its programming configurations.
• Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.
• Explain and document technical issues clearly for technical teams, business stakeholders, and end-users to ensure proper understanding and resolution.
• Exhibit strong verbal and written communication skills to ensure smooth interaction with team members and stakeholders.
• Utilize strong analytical skills to identify and address hardware, cable, port, and device-related issues in a timely manner.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Please refer the Job description for details