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Network Provisioning Specialist – Broadband & Ethernet at Outforce

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

40000.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Broadband Provisioning, Ethernet Provisioning, Service Activation, Order Management, Issue Resolution, System Updates, Documentation, Quality Assurance, Customer Service, SLA Adherence

Industry

Outsourcing and Offshoring Consulting

Description

Position Summary: The Network Provisioning Specialist – Broadband & Ethernet is responsible for the end-to end provisioning of Broadband and Ethernet services. This role ensures accurate, timely, and high-quality service activation while delivering excellent customer experience aligned with Gamma standards. The position is hands-on and operational, supporting customer orders, activations, and provisioning requests. Responsibilities: • Provision and activate Broadband and Ethernet services in line with defined processes and SLAs. • Manage customer orders from initiation through completion, ensuring accuracy and timeliness. • Coordinate with internal teams and external providers to resolve provisioning issues. • Update systems and documentation to reflect service changes and activations. • Provide high-quality customer service through effective communication and issue resolution. • Adhere to quality standards and participate in quality assurance reviews. • Identify and escalate risks, delays, or service issues to the Team Lead as required. • Support continuous improvement initiatives within the provisioning function. Requirements Requirements: • Minimum 2 years’ experience in Broadband or Ethernet provisioning within a telecommunications environment. • Strong preference for candidates with telecommunications provisioning experience. • Understanding of network provisioning workflows and service activation processes. • High attention to detail and strong organizational skills. • Customer-focused mindset with good communication skills. • Willingness to work 100% onsite in Cebu. • Ability to work UK-aligned hours as required.

Responsibilities

The specialist is responsible for the end-to-end provisioning and activation of Broadband and Ethernet services, managing customer orders from initiation to completion while ensuring accuracy and timeliness. This role involves coordinating with internal and external teams to resolve provisioning issues and updating relevant systems and documentation.