Network Provisioning Team Lead – Broadband & Ethernet at Outforce

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

55000.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Performance Management, Broadband Provisioning, Ethernet Provisioning, SLA Adherence, Onboarding, Training, People Development, Customer Service, Escalation Management, Quality Assurance, Telecommunications Provisioning, KPI Management

Industry

Outsourcing and Offshoring Consulting

Description

Position Summary: The Network Provisioning Team Lead – Broadband & Ethernet is responsible for the day-to day leadership of the provisioning team, with a primary focus on Broadband and Ethernet services. This role oversees team performance, quality, training, people development, and operational delivery. As a people leader, the Team Lead ensures team members are fully supported in their onboarding, skills development, and career progression while maintaining high standards of customer service and service delivery expected by Gamma. During the initial months, the Team Lead is expected to spend a percentage of their time handling customer provisioning calls to ensure operational readiness and hands-on knowledge. Responsibilities: • Provide day-to-day leadership, coaching, and performance management for the Network Provisioning team. • Oversee Broadband and Ethernet provisioning activities to ensure accuracy, timeliness, and adherence to SLAs. • Manage team performance, including KPIs, quality standards, attendance, and productivity. • Support training, onboarding, and continuous development of team members. • Handle people management responsibilities including performance reviews, disciplinary actions, and HR-related matters. • Act as escalation point for complex provisioning issues and customer concerns. • Partner with Quality Assurance to maintain and improve service quality standards. • Support operational readiness for future intakes and scaling of the provisioning function. • Collaborate with UK-based stakeholders and indirect reporting teams as required. • Spend a proportion of time handling customer provisioning calls during the initial months to maintain operational alignment. Requirements Requirements: • Experience in telecommunications provisioning, with at least 2 years in a team lead role • Previous experience leading or supervising teams in a network or service provisioning function. • Strong understanding of telecommunications provisioning processes, tools, and SLAs. • Proven people management skills, including coaching, performance management, and employee development. • Excellent communication skills for engaging with customers and internal stakeholders. • Willingness to work 100% onsite in Cebu. • Ability to work UK-aligned hours as required.

Responsibilities

The Network Provisioning Team Lead is responsible for the daily leadership of the provisioning team, focusing on Broadband and Ethernet services, overseeing performance, quality, training, and operational delivery. This role involves managing team members' development while ensuring high standards of customer service and service delivery are met.