Network Reliability Engineer at Superloop

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Reliability, IPv4, IPv6, Ethernet Switching, IP Routing, Network Management Systems, Automation, Scripting, Cloud Networking, Time-Series Data, Generative AI, Documentation, Communication, Project Management, Customer Service

Industry

Telecommunications

Description

Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs. Visit www.superloop.com to learn more. Business Unit Overview Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale. Role Purpose As part of the Operational Support Systems team, the Network Reliability Engineer is responsible for gaining insights into network behaviour and performance through operational support tools and systems. You will work closely with other Network Engineers, developers and internal stakeholders to ensure network support systems and tools are available to meet business requirements and objectives. Key Responsibilities Design, develop and deliver operational support solutions to collect, process and analyse data from network devices Build and maintain detailed network documentation, including network diagrams, configuration files, and standard operating procedures Research and evaluate new operational support system solutions, and make recommendations for their implementation Develop and maintain dashboards, alerts and reports to track network performance, identify faults, model costs and forecast capacity Analyse insights from monitoring tools to optimise overall network performance Produce network analytics data for input into product and automation development Manage technical relationships with vendors Manage internal relationships with Network Engineering, Network Operations, Service Delivery, Network Provisioning, Presales, Products, Sales and Commercial teams Adhere to all company and workplace health and safety guidelines Qualifications and Experience 5+ years in a network reliability or similar engineering role Experience working in a service provider environment Strong understanding of IPv4/IPv6, Ethernet switching, and IP routing Knowledge of network management systems and protocols (SNMP, SSH, NetFlow, Syslog, etc) Proficiency in automation and scripting (Python, Ansible, Go, etc) Experience with cloud networking technologies (AWS, Azure, GCP) Strong understanding of time-series data collection and visualisations technologies including Telegraf, Grafana and InfluxDB Demonstrated experience applying Generative AI expertise to develop predictive maintenance models, anomaly detection systems, and autonomous troubleshooting solutions Strong documentation, communication, and project management skills Ability to work independently and collaboratively Strong customer service focus CCIE or equivalent experience will be highly regarded Bachelor's degree in Computer Science, Information Technology, or equivalent On Offer Free Home Broadband Free Mobile SIM plan Flexibility – 3 days/week in the office Lunch on Wednesdays, snacks, donuts and more! Diverse and inclusive culture Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond. At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members.As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Responsibilities

The Network Reliability Engineer is responsible for gaining insights into network behavior and performance through operational support tools and systems. This role involves designing, developing, and delivering operational support solutions to analyze data from network devices.