About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 800 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Your mission:

This position is responsible for incident resolution and request handling on the Datacenter network and security infrastructure scope.

Responsibilities include installation, configuration, patching, upgrades, monitoring, capacity management and maintenance of switches, routers, firewalls, NAC, load balancers, web application firewalls, proxies, DNS and VPN connectivity.

Datacenter infrastructure is a mixed Cisco ACI and Cisco Nexus environment. Security technologies are mainly PaloAlto/Checkpoint/Fortinet/Cisco FirePower firewalls, F5 load balancers and WAF, Infoblox and Efficient IP DNS. Upgrades to network and security infrastructure typically require work outside business hours to avoid user disruption.

Position functions as Level II / Level III support and will be responsible for handling and resolving end-user tickets if level I is not able to treat them. Position is also part of the On-call role 24/7 once every 5 weeks to intervene on service interruption based on major incidents.

The Network and Security Engineer work closely with vendors and manufacturer staff to coordinate operation and repair, and to determine and correct problems that may occur during set-up and operation. Consults with vendors and manufacturers regarding product compatibility, investigate user complaints of malfunctioning equipment; isolates the fault and makes repairs where appropriate.

Essential responsibilities:

• Installation, configuration, monitoring and incident/problem resolution of Network
• switching equipment and routing equipment
• Monitoring and incident/problem resolution of security equipment
• Installation, configuration of part of the security equipment
• Patch/upgrade systems to maintain the required security and support levels
• Monitor performance and capacity of the infrastructure
• Works closely with users to understand needs, define and solve incidents/problems
• Instructs users in order to avoid recurring incidents/problems
• Maintains a current knowledge of changes in the data communications field